TruGreen Lawn Care
Pirtle, Sugar Land, TX

TruGreen Lawn Care Reviews

3.8 stars based on 159 reviews

Featured Comments:

• T

  Todd Davis

  1.0

  **Update - I've submitted the information as the response from owner asks and nothing - no call, no response - its a joke. You cant get to a local real person - I've also called the number and spoken to representatives 3 times and all say they will escalate, but no one has reached out. My lawn was green and largely healthy. I water 3x week. Team came out and I pointed out some very minor areas that I wanted a recommendation to fix - they said we can spray some additional fertilizer. This resulted in turning my entire lawn brown. My grass was green and looked like the lawn next door prior to the treatment and they ruined it and I can't get anyone to come out and evaluate and fix it. The staff is not trained and doesn't know what to do

  ---

  Response from the owner

  Hi Todd, we would like to apologize for your negative experience with our service. We would like to learn more about your situation so we can work to make things right. If you don’t mind, please email us at [email protected] with your name and account number. We look forward to hearing from you!

• J

  Jaison George

  1.0

  If I could give 0 stars I would. If you have an issue, they will make it their mission to not fix it but do everything they can to keep you on the service and make you waste call after call. Noone from the branch will ever call you back. It's hilarious that they respond to these reviews and act like they plan to do something different given half the negative reviews are about how people cancelled after months of non-responsiveness. I'm sure that if you send a private message though, they are truly concerned and will do something different. Definition of insanity. The people they send out are a never ending train of brand new employees who don't know anything about grass or weeds or the products they are putting down. The last one that was here told me that everyone else on his route had the same complaints - noone from the branch calls them back, ruined lawns, etc. He actually said that it's probably the product. I had a nice lawn when I started this service a year and a half ago, it's now the worst in the neighborhood, by far. Shame on me for listening to the customer service agents tell me over and over again how they were committed to making it right and would have the GM of the branch get back to me right away. This is a joke. There is ZERO accountability from this business. Interesting how there are a number of 5 star reviews on Google but they are rated 1 star on Yelp with consistent reviews to back that up...that's not suspicious at all.

  ---

  Response from the owner

  Hi Jaison, thank you for bringing this to our attention. We are sorry to hear that was your experience with us and apologize for any inconvenience this may have caused. If there is anything we can do to make your experience with TruGreen better, please email us at [email protected].

• J

  Jordan Russell

  4.0

  Local support is great and wants to earn your business. They also take the time to come onsite, evaluate your lawn and walk you through the what their responsibility is along with yours. Corporate support is garbage.

  ---

  Response from the owner

  Hi Jordan, thank you for leaving us a review. We value your input and encourage you to let us know more details about your experience by emailing us at [email protected].

More reviews (2)