TruGreen Lawn Care
Promway, Canton, OH

TruGreen Lawn Care Reviews

3 stars based on 162 reviews

Featured Comments:

• J

  John Wendt

  2.0

  I have been using TruGreen for over 2 years now. I finally had enough of the empty charges and return visits that resulted in a poor looking lawn with tons of weeds and creeping vine. I canceled their services last week and they seemed not to care. The gentleman that took my call did not even inquire of the reason(s) why. My neighbors who use other lawn care services have nice green yards that are weed free. The neighbors who maintain their own yards look just as good as mine if not better. Anyways think twice before agreeing to Trugreens services, they don't care about any green other than that which comes from your wallet. Their service is terrible and their end results are less than desirable based on what they charge. Beware TruGreen are the JV in the weed control business, don't believe the advertising.

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  Response from the owner

  Hi John, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• A

  Andy Flor

  1.0

  Came and did the dog and pony sales pitch guaranteeing elimination of weeds etc. Had the service two years & they came back multiple times and the weeds did not ever go away. Switched companies and immediately had positive results and now totally weed free. I wouldn't post a negative review but true green bombs my cell with marketing calls from different numbers and refuse to take no for an answer. Incredibly unprofessional. Update from Truegreens comment- - I should not have to send the company a follow up email to remove my number from the marketing list. I've kindly asked each time and been met with snickering and nasty comments about other lawn companies.

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  Response from the owner

  Hello Andy, we apologize for any inconvenience this has caused you. We will be happy to take you off of our call list. Please email us at [email protected], and a member of our team will assist you from there. Thank you!

• E

  Elsa First

  1.0

  I’ve used True Green for over a year now and at first the service seemed good. Recently, I was billed for an aeration and reseeding that did not take place. On the invoice, it stated that their tech was at my home and had a time stamp of service from 2:44 pm-2-45pm. I was home and saw no one. Also, it is not possible to perform any service for only one minute let alone an aeration and reseeding of my lawn. Before, the techs always left a detailed receipt on my door and this time nothing. I only new about the charge when I looked my bank account the following day. I’ve called and spoke with 5 different customer service reps that all say they will have a manager call me and still no one calls. I also told these reps that I no longer want any service from True Green and that under no circumstances should they be on my property and with each person I talk to, they still have me as an “active” customer. The hold times to speak with anyone in customer service is lengthy and they can never transfer you to a manger. Just out of curiosity, I called the sales department and they answer or call back almost immediately. With each of the sales reps, I repeat my concerns and the run around I’ve been getting to which they say they can’t help and need to speak with a manger. They can never transfer me to a manger, just say they will call me back. Never happens. I wish I had read the reviews for true green a year ago but I trusted the name. I will tell everyone I know to go somewhere else.

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  Response from the owner

  Hello Elsa, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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