TruGreen Lawn Care
Ward, Virginia Beach, VA

TruGreen Lawn Care Reviews

4 stars based on 288 reviews

Featured Comments:

• K

  Kristin Parker

  1.0

  I wish I would have read these bad reviews before my husband signed up for true green. We could have saved so much money and frustration. What everyone is saying is true. Our yard is a mess and we paid for seeding that did not take despite watering it and doing everything correctly. They are out seeding an aerating today when it's in the 30s. They are simply taking peoples money, having technicians rush through services and not seeding properly and then insinuating that it's because we walked on our lawn and didn't water it. We seeded last year and it looked so much better than what true green did. There is no growth after 3 weeks of it being seeded and am so livid that they won't offer a refund. It's mind blowing that they just want your money, rush through services and won't take accountability especially when it's too cold to properly seed and it grow. They won't give me a refund or come see my yard to see what I am talking about. I am canceling my service with them and will never use them again and ensure I let anyone who is looking for lawncare and seeing know to not use them. They do not make things right when they do wrong. They simply state there's nothing they can do and don't offer refunds. They came and resseded upon request and it's already too late with how cold it is to ensure proper germination. We paid for nothing and it's not okay that they can't offer a refund for their technicians rushing through seeding by speed walking. I have it on camera. Would never recommend their services.

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  Response from the owner

  Hi Kristin, we're sorry to hear that this was your experience, and we would like to apologize for any inconvenience this may have caused for you. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

• H

  Hillary Ross

  1.0

  Do not waste your time and money with true green. We hired them last fall and have paid $1000+ for our yard to look AWFUL! We have random clumps of grass from where the guy SPEED seeding actually got some seed down. They seeded our front and back yard within 20 mins and split seed all over our driveway. I called numerous times in the fall and they sent a guy out who hand spread a few spots and told us it would look better in the spring. Here we are and it’s embarrassing how bad our yard looks. I’ve called to ask to have a local manger come out several times and no response. I want my money back so I can hire a reliable company who will stand behind their work.

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  Response from the owner

  Hi Hillary, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

• B

  Bev Rainey

  5.0

  The staff are professional and courteous. The technicians are knowledgeable and are eager to help you with your lawn care needs. A great lawn takes time and commitment from the professionals and you, the homeowner. I encourage you to build a relationship/partnership with your technicians. Kudos to Matt Brown, Service Manager, and his team in Virginia Beach, VA.

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  Response from the owner

  Hi Bev, thank you for taking the time to leave us a review. We're glad that you had a great experience with our team!

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