TruGreen Lawn Care
Centrum, Irmo, SC

TruGreen Lawn Care Reviews

3.1 stars based on 150 reviews

Featured Comments:

• W

  William Carmichael

  1.0

  I have paid for trugreen for 1.5 years now. I'll admit that my lawn was not amazing when they started treating my lawn, but instead of seeing progress, my lawn has only gotten worse. I tried to call customer service and could barely understand the person "helping" me. I will be happy to improve my rating of this company if they make this right, but I sadly doubt that they will. I would suggest calling a locally owned small business to treat your lawn. I am sure you will find you experience much better than mine has been.

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  Response from the owner

  Hi William, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

• R

  Reggie Gallant

  1.0

  I have been a TruGReen customer for nearly 20 years, the last two have be the worst experience of my life. My yard looks absolutely horrible with dead grass and brown patches. I visited the local office twice and spoke with two different managers who promised to come out and inspect my yard. it has been two weeks and I have not heard from them. This is extremely disappointing and I am disgusted with their lack of customer service and unwillingness to inspect my lawn. I find their behavior to be down right disrespectful to a 20 year customer.

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  Response from the owner

  Hi Reggie, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• B

  Bruce Hall

  1.0

  I can’t think of anything they did that lived up to their promises. I paid $600+ In advance for a year’s complete service. They never left care instructions, and have managed to kill our our 1/3 acre of lawn, and THEN did an unauthorized treatment this year and debited my checking account $65! They have cut me off now three times on the phone after being placed on hold each time for 15 minutes. Anyone would be a fool to sign up for this circus.I know I am fool #1! ADDENDUM-Well! Trugreen got back to me quickly (there’s a first time for everything I guess) after they saw this review. I responded with an email as asked. Now waiting again—just like the ‘good ole days’

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  Response from the owner

  Hi Bruce, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

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