TruGreen Lawn Care
Industrial, Lexington, OH

TruGreen Lawn Care Reviews

4 stars based on 51 reviews

Featured Comments:

• V

  Vanessa Brennstuhl

  3.0

  We had no issue with the gentleman that applied the product, Timothy. He was always professional, answered any questions we had, and made sure to really get our problem spots. I would give him 5 star no problem. We had tons of issues with the phone/customer service aspect of it. They showed up when I told them to cancel the the next years applications and my cc. I would call in when I was ready. Then was told it was from an application not used, so there would be no charge. Then was charged. They didn't show up for 8wks 2 applications later. Then the lady argued with me that our applications were every 8 weeks, when they had always been 4. So they said they would comp. the next visit. Then I receive a bill for 2 applications. They then argued that the suppose to be free service wasn't supposed to be free. So, we went out and purchased what we need to do our property ourself. I have a child very allergic to mosquitoes, I can't have the run around and risk her getting bit.

  ---

  Response from the owner

  Hi Vanessa, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

• J

  James Wolfe

  2.0

  Update/edit: I just canceled this service after a few visits because I wasn't impressed with the results for what you pay. There are still lots of new weeds in my yard and now there are dead spots that randomly appeared. I water my lawn and mow it at 4 inches. I take very good care of it. Also, the last tech that came was literally here for a whopping 2 minutes. Not impressed. I can do a far better job than this company. Original review: So far so good. Came 4 days ago for the very first time and surprisingly, I can already see my weeds wilting without affecting any of the grass! I admit, I was skeptic but so far so good.

  ---

  Response from the owner

  Hi James, we are so happy to hear you’re pleased with the results. If there’s anything else we can do to help, please let us know.

• D

  Deborah Gerber

  1.0

  After two visits my yard looked far worse than before the very first spray. I have phoned customer service and a credit was promised for one of the sprays. No credit has happened The customer service promises on dates, times, credits and information incorrectly. Extremely waste of time and money

  ---

  Response from the owner

  Hi Deborah, we would like to learn more about your situation so we can work to make things right. Please email us at [email protected] with your name and account number so we can get in touch. We look forward to hearing from you!

More reviews (7)