TRU-CUT Lawn Care and Landscaping
Dobson, Fayetteville, NC

TRU-CUT Lawn Care and Landscaping Reviews

4.8 stars based on 47 reviews

Featured Comments:

• A

  Ashley Hanna

  5.0

  We hired TRU-CUT to put sod down in our yard and to do some landscaping. They were quick to respond and easy to communicate with. They came out the next day to give a quote, and it was a great price. They completed everything in a timely manner, even though we had to fight with two weeks of rain. If we need anything done in the future we will definitely be using them again. I would definitely recommend them for any landscaping or yard needs!

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  Response from the owner

  Thank you, so much, for the kinds words Ashley. We really appreciate you allowing us to assist w/ your landscaping needs. Plus, it was a pleasure meeting you, your husband and little girl! Valerie

• M

  Molly Milazzo

  1.0

  ETA: in response to the business reply, I actually still have the text messages saved from you guys from the phone number that is listed here. Lol. I went ahead and took the liberty of adding them. These are text messages I received after a representative showed up unannounced on the following Monday morning. I let her know then that we were no longer interested because of the lack or regard for my time but she proceeded to text me about it anyway. Called this afternoon to get someone to come out for an estimate, we are looking for a long term landscaper to care for a lawn and then a few additional things here and there. I was so pleased with the super friendly woman I spoke to who offered to have someone out today from 3-3:30ish to have a look around so I made some changes with my plans to make sure I could be home. It is now 6:15 pm and no one ever showed up. We will definitely be going with another company who values the time of others a bit better.

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  Response from the owner

  While this event happened SEVERAL months ago, our notes reflect that our contractor was unable to be present at the time that the customer requested due to a contracted landscaping job that TRU-CUT was in the midst of completing. Our policy is to NOT schedule a time for a routine lawn care estimate for this very reason and a "scheduled" landscaping consultation requires a $50.00 consultation fee. Nonetheless, TRU-CUT did visit the residence shortly thereafter and was informed, after arriving, that the customer no longer required an estimate. Incidentally, we don't have a record of the customer calling TRU-CUT back telling us that our services were not required and not to waste our time or gas for an estimate. We apologize for any inconvenience that TRU-CUT caused the customer. Contrary to what is believed, TRU-CUT does value the time of our potential customers, but we are also committed to providing the very best service to customers that have contracted our services for a landscaping job that has a deadline.

• E

  Eldritch Phoenix

  5.0

  These guys were really awesome and were willing to work with us every step of the way when we got a notice from code enforcement, even going so far as to contact them on our behalf and let them know that they accepted the job. They’re absolutely fantastic, out there in two days, got the job done and provided us with pictures of before and after. Ms Valerie, whom we dealt with is blessing. 10/10 would recommend to anybody who needs yard work done.

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  Response from the owner

  Thank you Eldritch. We are happy that we were able to assist you with your code enforcement issues.

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