Lawn Care

Troy's Lawn Care
Blackhawk, Rockford, IL

3.3

(7)Check map

Phone:
+1 815-494-5847

Address:
3626 Blackhawk Rd, Rockford, IL 61109

Reviews
Map

Troy's Lawn Care Reviews

3.3 stars based on 7 reviews

Featured Comments:

H
Heather
1.0

I hate to leave a bad review, I really do. We gave it well over a month to be resolved. After all, it had only been cut once the entire summer so by then the grass was extremely long. Unfortunately, Troy’s did leave the highest and driest spot right behind my backyard. How can this be due to wetness when the lowest and wettest spots were mowed? We even tried to call multiple times over those weeks as we were going to pay ourselves to have it mowed, since there was no way our average mower could've handled the job, but we received no response. I don’t expect it to look like my yard but the previous mowers kept all common areas neat for years, rain or shine! I am happy to change my review if things are taken care of properly. I understand we all make mistakes. I look forward to seeing a change! *update in response to owners reply* we of course contacted our HOA directly before contacting you. They explained it was due to wetness and you would be back. So, since you won’t take our calls, I’ll ask you here, what you’re telling us then is that the HOA hired you to cut the retention area but not all of it ..or you didn’t come back to complete the job that you left unfinished (as pictured)? Again, driest part of the area. All of the wet parts were cut. This was six weeks ago.
Response from the owner
Hi again, Heather. As we have previously explained to you, we do work for your HOA. What you are referring to is not only located in a common area, it is a detention area. We work directly with your association board, and not only have done exactly what they have asked of us, we have be told numerous times that we have exceeded their expectations. While we appreciate any constructive and productive feedback, we do not appreciate unfounded reviews. If you have further issues, you may contact your HOA directly.
J
Jason Smith
1.0

Very dissatisfied and disappointed with this service. Open area behind my house was left very sloppy and uneven “due to wetness” over three weeks ago and ironically, the longest patch left, directly behind my house, is the highest and driest part of the area. Left several messages without reply over the last three weeks. Not good business practice. *update in response to owners reply* We of course contacted our HOA directly before contacting you. They informed us it was due to wetness and you wold be back. So, since you won’t take our calls, I’ll ask you here, what you’re telling us then is that the HOA hired you to cut the retention area but not all of it ..or you didn’t come back to complete the job that you left unfinished (as pictured)? Again, driest part of the area. All of the wet parts were cut. This was six weeks ago.
Response from the owner
Jason, we work directly with your HOA and can not communicate directly with homeowners in regards to common grounds, in particular the detention areas. We have done everything- and more- that the board has asked us to do and are pleased with the many positive messages we have received.
S
Steve Mountford
1.0

Tried to tell some of Troy's crew to stop blowing grass onto Riverside blvd. But they didn't speak English. Someday you should train the mojados about grass on roadways since they know nothing about grass when they come fresh out of Mexico...Lucky I'm not a cop or I'd be giving out a couple tickets today.
Response from the owner
Steve, we have verified that you are not, nor have ever been a customer. We have very well trained and hard working employees, and do not appreciate the degrading comments about our hard working employees