Tractor Supply Co.
TX-359, Laredo, TX

Tractor Supply Co. Reviews

4.3 stars based on 396 reviews

Featured Comments:

• M

  Musing Mina

  1.0

  Terrible customer service. Staff is rude and unwilling to help. There is an older family member who often finds himself having to shop there because it's the place with certain supplies and parts for ranch equipment and such, but at times something is not available at store and can only be ordered online; he doesn't have the knowledge to do anything online but the staff have been very dismissive of his needs and have rudely told him he needs to do it himself. The one time he was assisted with placing an online order, the lady behaved very annoyed to have to help and even yelled at him for supposedly throwing his credit card at her (he did not, he simply placed it on the counter for her). Is it so hard to understand that there are people out there (especially older folks) who just don't have the skills to use the internet? Whatever happened to the days of a store being able to order things for customers? That incident was several months back and nothing has improved. They continue to have a bad attitude, even when they're not being asked for help with an online order. It's not fair when a customer (especially an elderly one) practically dreads having to go to a particular store. Something needs to be done, don't just post some random message here about calling a "customer solutions" number or that it's going to be addressed with the store team. Address it, sure, but make sure changes occur, especially as I see there are many other reviews complaining about the lousy customer service there.

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  Response from the owner

  We are so very sorry to hear about this! We will get this addressed with the store management team. Our Customer Solutions team is available at 877-718-6750, and any team member would be happy to assist further if needed.

• R

  Randy Riggs

  1.0

  Be aware that they will not refill a propane tank if you are driving a pick up truck and you don't have straps to tie it down in the bed. It cannot go in the backseat of the cab. If you are driving a car, the backseat is fine. They make you show them the straps before they will fill the tank. This is the only place I've ever had this problem. Fortunately there are other places to fill propane - and they are cheaper too!

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  Response from the owner

  Randy, we appreciate you shopping with us. Thank you for your feedback, and we will share this with the team.

• D

  Dan

  1.0

  I have used tractor supply in many different locations and had great experiences at all of them, except for Laredo TX. The staff is rude, unhelpful and lazy. I don’t do many reviews but when I do they are deserving good or bad. Don’t waste your time at Tractor Supply in Laredo.

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  Response from the owner

  Dan, we appreciate you shopping with us. Thank you for your feedback and we will share this with the team.

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