Tractor Supply Co.
Bay, Shawano, WI

Tractor Supply Co. Reviews

4.5 stars based on 227 reviews

Featured Comments:

• S

  Scott Tokarczyk

  5.0

  I ordered an expensive gun safe from this store. Service was great when I bought it and they honored the internet price match. Then came the shipping……the shipping company was XPO logistics and they were a NIGHTMARE. They promised 4 days but soon those 4 days were long past. Every single time they said they would call me back or email me, they did not. After several calls, they blamed people’s vacations or just being “busy”. The safe showed up 3 weeks later. It was clearly damaged (dents, scratches , chips, dents). I understood this was not tractor supplies fault. Then came in my hero Annette. She had marked down the damage upon arrival. Was immediately attentive to my concerns and did everything in her power to make in right in a timely fashion. This was my first experience at Tractor Supply and even though there were some VERY frustrating hiccups, I am confident in shopping there again thanks to Annette. Customer service: A+. People like her are the ones that need to be promoted.

  ---

  Response from the owner

  Thank you! We appreciate your feedback.

• D

  Dale Hanke

  5.0

  Did the on line curb side service, but the email to go pick it up never showed up. So the next day I gave them a call. They had computer issues, and said the order was ready. I asked them to check the stock to make sure the Scott's mulch I ordered was not moldy etc. They found me the bags I needed but decided to put the entire pallet on sale for half price. I captured a great deal, and BOTH Associates on duty were very friendly and helpful I will be back again and again...

  ---

  Response from the owner

  We appreciate your feedback. Thank you for shopping with us!!

• G

  Gloria Trantow

  1.0

  I really don't know how this place gets a high rating. Everytime I call there for something they either don't have it or don't know what it is. I had a continuous order every month with them. That lasted 2 months. When I went to pick it up the third month, they told me that they didn't order it. I called them prior to confirm that it was ordered. They said it was. So I was left with over 300 animals and no feed. It's too bad a dependable farm store doesn't come in.

  ---

  Response from the owner

  We are so sorry to hear about this, Gloria! This is certainly not the type of service we pride ourselves on. We will be sure to discuss this with the store management team! Our Customer Solutions team is available at 877-718-6750 if you need further assistance.

More reviews (2)