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LocalLawnCare has sorted out relevant information of Tompkins Lawn Care, Inc. in 120th, Solon, IA which runs proximate to you. Find out detailed info of the lawn care service provider like opening hours, addresses, phone numbers.

Tompkins Lawn Care, Inc. in 120th, Solon, IA | LocalLawnCare

Kevin Tompkins and crew are absolutely the BEST! We’ve done business with them for over 18 years! They get my HIGHEST recommendation. The personal connection and professionalism can’t be beat! Thanks Tompkins Lawn Care for taking care of us for so many years.

Thank you for recognizing what we work so hard to provide. We appreciate you Eva as with all the good people who take notice. Much love.

Have been using Thomkins Lawn Care for several years now. Very pleased with the service. Employees are professional and courteous. Get compliments on my lawns appearance all the time.

Thank you Chris! Tompkins Lawn Care is what it is because of great people sharing common values. Im proud to be a part of it.

I love Tompkins!!! My yard is gorgeous. Their bulk mulch is the best. I have zero complaints.

Something in me wants more than zero complaints....negative complaints??? We all need goals, lol. Thanks for all your support over the years!

We had been customers for 8 years and had always been thrilled with our lawn's appearance.  In addition to lawn care, we have a large ash tree in the front yard we began using Tompkins to apply treatments in order to prevent Emerald Ash Bore.  Over the last 2 years, the tree started showing early leaf dropping in late summer and overall thinning of leaves compared to the next door neighbors' 3 Ash trees so we had a tree specialist come take a look.  The tree expert told us we should only be treating the tree every 2-3 years and the likely cause of our tree health was due to over-treatment of pesticides.

Upon checking my records we realized Tompkins had sent us the same email approximately every 10 months stating, "It's been 2 years since your last treatment against Emerald Ash Bore.  These treatments need to continue now for effective control [...] we intend to continue this treatment unless otherwise notified."  I confirmed continuing treatment from Tompkins upon receipt of each of these emails.

As soon as I realized this error, I sent an email letting Tompkins know they were sending communications that were incorrect as well as  accepting responsibility for not double-checking my records prior to confirming treatment. My main concern was to make sure they did not treat our tree again this year which would have been the 4th treatment in less than 4 years.

I received a quick response which I thought was a good sign, but when my husband called Mr. Tompkins to discuss, it was clear Mr. Tompkins did not want to hear our concerns, but wanted to alleviate any possible liability he had for treating the tree.  He blamed me for not realizing they were sending mass email messages, claimed their company couldn't possibly keep track of all their customers to know when each tree should be treated, claimed there were hundreds of reasons a tree could lose it's leaves early... again all to absolve himself of any wrong-doing and never accepting fault for the inaccurate emails.  We mistakenly put our trust in a lawn care company to be the experts they are paid to be.  This company made it clear they are not capable or willing to keep track of services in order to apply the right treatment at the right time. We now know we were wrong to trust Tompkins and were wrong to think the owner would want to know about a customer concern or take any ownership for inaccuracies in their customer communications.
I would not recommend working with this company as you are nothing more than a check in his pocket.  If you ever have an issue with his service, save yourself the time and energy and don't bother letting him know.

Ms. Swartz I'm sorry that you feel the way you do, nothing I say will change that. I feel it's unfair that you bring this to a public forum with only some of the pertinent and important information to simply cast an unflattering light on me and my company.You stated very clearly in your review that you have always been thrilled with your service, yet now I am being deemed as someone who doesn't care about his business and his customers.I find it odd that I receive emails and reviews from you but have only had a dialogue with your husband, I feel as if misinterpretation has resulted in the current situation that otherwise could have been cleared up with direct communication.
Lets start by recognizing that you have been a customer for 8 years and by your own admission you had "always been thrilled with your lawns appearance"....thank you for recognizing that as we work hard to provide these results/experiences to all of our customers. Secondly, I think it's important to mention that your money has been returned as your husband requested. I did this despite being cursed at and called names by phone.
You first emailed me July 22nd explaining you were upset because we didn't double check timing of the services you ordered, making sure the schedule met the *minimum requirement for control. I immediately responded with a request to speak by phone. Your husband called back and my immediate reply was an apology for the oversight on our part, not noticing the treatment was done the prior year. I explained that our attempts to be proactive vs reactive when scheduling treatments require mass emails to reach many customers well in advance of service, leaving time to coordinate an effective approach. You refer to the language in our "reminders" to be suggestive but it's important to note that in past eight years of service there have been many types of notices delivered and the language has changed depending on the year or the immediacy service in question. In the end, these "notes" are to bring a concern to light with hope that we can communicate a plan of action before it's too late. I apologized for not double checking the frequency of the service you ordered.
The most important thing to consider is that the two year treatment cycle we recommend for EAB is the *minimum frequency suggested for control not the maximum. Of hundreds of thousands of trees injected I would think there to be known problems if frequency of treatments exceeded the minimum. Surely, you can understand the high probability of multiyear injections occuring when properties are bought and sold. I explained to your husband that I spoke with the company rep regarding your concerns and asked that he consider trees (especially ash) are presenting signs of drought stress as the most common issue from year to year. I explained that there are simply too many variables that affect trees for a person to presume anything upon simply looking at a tree. If, it is proven to be affected by fault of ours, I will of course compensate you. Our work is guaranteed and I am well insured.
Much effort goes into customer service with quick and straight forward answers to questions or concerns.Unfortunately they may be answers that not everyone likes or wants to hear. I am almost always available by phone and my email account is cleared out daily but despite my effort we can't work both sides all the time. I can't offer an answer if the question is never asked. In the one instance you did ask me to check your frequency/schedule I did and we did not provide service. As mentioned, your money has been refunded as requested and we are here to answer any additional questions you may have.

The team at Tompkins is very responsive, helpful, and quite caring. Simple questions that I've presented in attempt to learn how to care for my yard have been met with detailed instructions and advice. The service they've performed has been great. They are a professional organization in a industry where maybe that's not so common.

Thank you for your review! We appreciate that you recognize the difference in our service. We look forward to great things to come.

Tompkins always does a very good job of handling our weed, feed, and pest control. In the past they've assisted with erosion control. And they always provide tips on appropriate solutions. It's the nicest lawn in the neighborhood. Looks like lush carpet -- thanks Tompkins!

Thank you for the review! We appreciate your support and wish you the best into 2021!

I was very happy with the service. My yard didn’t look great before this year. Now it looks great, and the weeds and crabgrass are gone.

The team takes their time doing the work, unlike others I’d used in the past.

I highly recommended them.

Thank you Nate! It has been a pleasure to work with you and I hope you will have us back next season.

This is a first rate lawn and landscape company. It's locally owned and the employees are full-time, knowledgeable professionals. That makes a big difference. Over the last several years, I have hired Tompkins for all of my routine lawn feedings and aeration, occasional help with lawn maintenance and snow removal, and several bigger residential landscaping jobs. The results are consistently excellent. I especially appreciate that they warmly and patiently advise me on my lawn and landscaping/plantings!

We are thankful for great customers like you. It's easy to provide great service to great people! We appreciate your business and friendship.

I have used Tompkins for years. Kevin is great to deal with. The first year we didn't want fertilizer in our front yard where our daughter played. That was no problem. He is very fast to respond if I have a question. I highly recommend this company.

Thank you Laurie. We are so glad that you are happy with the service. We love our customers and we are so thankful!

Great service, providing a better way to fertilize and care for lawn.
Replies quickly to questions and/or concerns. I recommend this service for a better option for lawn care. Everyone needs do their part to slow down the damage to our environment. This company provides options to help do that.

Thank you for noticing! We appreciate your business and that you are aware of these important factors. Best wishes for a great fall season!

Tompkins Lawn Care, Inc.
120th, Solon, IA

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Tompkins Lawn Care, Inc. Reviews

4.9 stars based on 53 reviews

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