Thompson Small Engine Repair
Poplar, Elizabethtown, NC

Thompson Small Engine Repair Reviews

4.4 stars based on 51 reviews

Featured Comments:

• K

  Ken We

  1.0

  I will never come here again. I waited for 20 minutes just to speak with someone about my lawnmower while they talked about who they knew & did not know. The lady said I will be with you in just minute. She went right back to talking about everything else except business. The customer service sure wasn't in this business that day. If I didn't have to give you 1 star. I would take that one back. You won't receive my business neither will I ever direct someone to this business.

  ---

  Response from the owner

  Ken we value all our customers and take time to get to know them. I am sorry you had to wait but July is a busy time. If you are in a hurry may we suggest that you call ahead and let us know you are coming and are short on time

• M

  Miguel Gonzalez-Hernandez

  5.0

  Mr. Thompson has worked on several machines for me over the years...chainsaws, push mowers, riding mowers...and I've even purchased a chainsaw from his shop when he offered me a deal i couldn't refuse. His work is excellent, and depending on the job, his turn around time is within a week (he's always got plenty of machines to work on.) Best of all he's easy on the pocket. If he realises the repair is something small like a missing pin or small wire come undone, he's more liable to charge you mere cents for the work done than try to price gouge you like other mechanics would. Much respect for Mr.Thompson, class act all the way.

• M

  Mark Watson

  1.0

  I carried my mower there. The guy that dooes the work on them ask me what was wrong with it. I told him the blade PTO cuts on an off. He looked at it an said a wire was shorting out. That I needed a PTO wiring harness. So I ask the man an woman in the office to call me an let me know what they had to do to it an how much it would coast. They didn't call me They just fixed it an called me an said my mower was ready. I asked the man why didn't they call mme like I asked him to an he said they don't call they fix it then call you. So they charged me 116.00 to run a 6 inch long wire.an put 3 blades on it. If you ask the man to call you an let you know how much Its going to be to fix it they should call you. They don't have to worry about me going back

  ---

  Response from the owner

  Mark we are sorry for your experience. Our main concern is getting you back running again. The miscommunication that you needed a price first is something we try to avoid but it does happen during our busy season. Parts and labor are charged on the repair of your mower. We also must test the mower to make sure the repairs work. We hope your mower is working good now and will consider the quality of the repair in re-evaluating our business. We do quality work.

More reviews (7)