Thompson Nursery
Carter, Rocky Mount, NC

Thompson Nursery Reviews

4 stars based on 24 reviews

Featured Comments:

• T

  T. D.

  1.0

  We bought our Bad Boy lawn mower here 12 years ago and have continued to bring it here for maintenance and repairs over the years. We have enjoyed working with this company until now. We had some damage to a wire due to a rodent problem in our shed and had to get the mower in for a relatively small repair. This was right before the July 4th weekend. I understand the shipping problems we have all been working around due to Covid, etc., but we are just today, Nov. 26th, receiving our mower back. My husband has had to tirelessly contact Thompson's. No one ever calls back. We've been told someone has called back occasionally over the course of these past months, but somehow they never seem to think it necessary to leave a voicemail. My husband spoke to Alan the other day on one of our many status call checks - they never call us to touch base; we have had to continually follow up with them - and he said, "Oh, no one called you? It's been ready." He didn't apologize until near the end of the conversation and then only halfheartedly. No one has really apologized for the unmitigated disaster that this relatively simple repair has become. Almost 5 months is an awfully long time to be without your lawn mower in rural North Carolina. We are absolutely frustrated and angry about the customer service we've had to deal with. I'm not one to leave reviews like this, but this situation has just been insane. Terrible company, terrible service. I'm now seeing the owner's response and am absolutely floored. I have to think this response is geared to another customer issue, and the owner isn't even aware of what our issue actually is. My husband called numerous times to check in - this is not a "good faith" effort?? An in-person visit is required?? We were BEYOND patient with the constant lack of communication from the company. Part of our patience was, in fact, due to our sympathy around the worldwide complications from Covid. NO CREW WAS SENT TO OUR HOME TO SERVICE OUR PROPERTY, and no offer of this nature was ever made. Not once. Are you serious?? I can't even comment as to the cost of any repair - we've not heard from anyone about it! This is beyond frustrating and upsetting. At least admit when something's gone wrong and apologize. Terrible company, terrible service.

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  Response from the owner

  This customer had not made in GOOD FAITH an effort to resolve this issue amicably. Allan made an effort to correct this delay; he did not charge for the pickup and return of the equipment, didn’t charge for the wiring issue nor any labor. A repair that should have been $600+ was only $143.00. If there was an issue calling our shop; why not drive to our office which is not far from their home an ask for the status of the equipment or ask for the owner. Every customer that has come to us with a problem we have gone to great lengths to resolve their issue. We had a warranty claim on an engine that due to COVID we couldn’t resolve; due to this delay to assist our customer we sent a crew out to service their property until we could get their mower back to them. When someone says they don’t want to hear about COVID being a problem with Parts, Labor and other material issues they obviously are NOT in tuned to the issue around the world. We take offense to this review as it is not fact based.

• G

  G lmd

  1.0

  We were looking to have trees planted along property line and I believe it was the owner that came out to meet with us and we never heard back from him. This about 6 months ago.

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  Response from the owner

  This review is not accurate in anyway. I have not meet with any home owner regarding tree planting along their property within the last year. I would like you to call us please so that we can correct this

• S

  Stella Nelson

  5.0

  Javon and Todd are most helpful and always respond immediately. They are both very professional and easy to work with in trying to accommodate my requests. Javon is an extremely hard worker and will not leave until he resolves the issue at hand. We’ve had excellent service from Thompson’s and highly recommend them.

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  Response from the owner

  Stella, thanks for letting our team help you out! I'll pass your review along for Javon and Todd to read -- they'll certainly appreciate your kind words. We look forward to continue serving you in the future! -Joe C., Owner

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