The Lawnsmith
Excelsior, Hopkins, MN

The Lawnsmith Reviews

3.6 stars based on 15 reviews

Featured Comments:

• G

  Gregg Rotvold

  5.0

  The crew was friendly and VERY thorough with the fall cleanup. I also like that I receive both texts and emails alerting me when to expect them. Bravo, Dan Beutz!

• J

  Josh

  2.0

  They left an unsolicited sticky note on my door for their services. I didn't appreciate it.

• C

  Casey Smith

  1.0

  These young men might be over their head during the busy season. As a nurse working odd hours I asked in advance for communication for when work would be done. Three times I was told that spring clean up was started and completed and three times it was not. There was no communication from the Lawnsmith to let me know that services weren’t actually complete. Each of these times I paid to have my dogs away from the house so they would have no issue completing what needed to be done. When I called after the second no show/no service, Dan (owner) had excuses, but no reason for zero communication. Stated that sometimes the crew doesn’t get to all the jobs. When questioned as to why the customers are notified that the services are complete when they are not and need to be rescheduled. Dan was unable to provide an answer. Before canceling all ordered services, I gave the Lawnsmith one last chance to do the yard clean-up. I was notified last week that they would be here today, 5/26. For the third time, I paid to have the dogs gone as to not interrupt the yard clean-up. I was notified that services started and that they ended. Maybe a little over two hours. Getting home from work today, the only thing they did was mow the yard, 1/2 of which was mowed yesterday by me. No spring clean-up, just mowing. When I called to question I got Dave (owner) on the phone. I articulated to him “I was okay last week, but now I’m pissed” Dave was able to confirm the time that the guys were here, stating they use GPS tracking. He agreed that the mowing might have taken 15 minutes. I was put on hold only to talk to Dan (owner) again. Excuses. Told me the crew wasn’t there and he wouldn’t be able to talk to them for a few days. Using multiple f-bombs at this point when talking to this said owner he really had nothing to say for the lack of communication and lack of completion except that this just might not be working out. I told him I wouldn’t pay for the time spent here today as the job was not complete and his response was just that he ad to wait and talk to this crew. Very immature business handlings, poor communication and lack of work does not make for good customer service. I was mad and my language articulated that. You don’t make excuses for lack of work, you take accountability and rectify the situation. I am not sorry for my end of the conversation, I am sorry that I have now wasted 6 weeks trying to get work done at my house. BAD BAD BAD business!!

More reviews (2)