The Home Depot
24th, Wisconsin Rapids, WI

The Home Depot Reviews

4.1 stars based on 727 reviews

Featured Comments:

• J

  J.M. Northup

  5.0

  Knowledgeable staff and quality products. I shop here a lot - my whole family does. The grandkids even had fun trick or treating there!

• M

  Mindy Stark

  4.0

  Usually we have pretty positive shopping experiences here, although with are usually shopping at the one in the Dells. Today was not a fantastic online-in store, same day pick-up shopping experience. I ordered before 5 pm. I was told online when checking out, to allow 2 hours. I had to order some very specific, urgent (due to a water leak) items that my husband sent me for, and wanted to get all the proper things, hence the online order to pick up in store. I went in about a half an hour early to look at my own things just in case my order was done earlier than promised, and the store was dead, maybe 10 customers throughout the entire store. There were multiple employees walking around with empty carts, some of them I saw 3-4 times, always with empty carts, others standing around talking. By 7:00, nothing had been picked, but I was told 5 more minutes at about 7:15 pm. I was told the guy responsible for picking my order had to take down a display for the last hour, customers should come first. By 7:45 they still hadn't gotten the items. Like seriously, it's a few fittings and an outside faucet...absolutely bogus customer service in the beginning. Please make customers a priority over displays, don't allow customer service people to lie to us, and if the time frame isn't accurate, please change it, or don't offer in-store, same day pick up if it's too inconvenient. The store manager came immediately when I asked. She was very polite and kind and jumped in and helped pick my order. She also took a % off for the inconvenience. An alright ending to a horribly disastrous day. Many thanks to the manager for shedding a bit of sunshine on my rainy day, but you shouldn't have to pick up employees slack. I really hope they appreciate her.

• R

  Randy Doering

  5.0

  Had a great experience at the Wisconsin Rapids store. Was in and out. The help was Great. They were friendly and professional. Went above and beyond to help me. Thank You! Bought a Husky 46 inch by 24 1/2 tool box.

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