The Home Depot
Richmond, Alexandria, VA

The Home Depot Reviews

4 stars based on 813 reviews

Featured Comments:

• L

  Lu Pavo

  5.0

  Most of the staff is very young, but I received the most professional customer service one could have asked for. The woman in the power tools section went way out of her way to make sure that I found what I need. Although they didn't have it in stock, she checked multiple times in multiple areas of the store and even found me local stores that may actually have the item in stock. This is an excellent store, I will definitely shop here next time I need anything from HD.

• A

  Allison Ruyak

  1.0

  Working with Home Depot has been an absolute nightmare. I purchased a new dishwasher from the Hybla Valley store. First, advertised prices both online and in store are incredibly misleading. Despite that, I paid the additional fees (for necessary parts not included in list price), additional cost to remove the existing appliance, and the additional installation fee, totaling over $200 more than the advertised price. I scheduled delivery and installation for one week later. I tried, for over a week, to get information about a delivery window in order to reserve a freight elevator in my condo building. After over four hours on hold, being transferred to three different companies, I still had no information. I finally received a text with a four hour window for delivery, with an update that another third party was required for installation. I was never informed of this process during purchase, or the several hours I waited trying to get information about my order. Home Depot won’t provide you with information about the installation company, and won’t begin scheduling installation until delivery. At that time, I was informed, there is a 72 hour minimum wait for installation. In total, I have spent over 7 hours trying to coordinate a delivery, get information about delivery and installation, and still don’t have an appliance. This means it will likely be an additional week after delivery for installation. I will never purchase anything from Home Depot again and caution anyone considering doing so to think twice. This has been such a frustrating experience and no one informed me of these lengthy and challenging “policies” during my time in the store making this purchase.

• I

  Isabella Yendi

  1.0

  I always buy at Home Depot and I usually like it but his time I went to this particular Home Depot and found that the tables they were selling were used , and not only used but dirty and written on! Don’t recommend this place!

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