The Home Depot
River, Alexandria, VA

The Home Depot Reviews

4 stars based on 1116 reviews

Featured Comments:

• A

  Antonio Tovar

  1.0

  False advertising! Be careful when you buy here; the prices on the stand are not usually right, and they pretend to be. I was suspicious of it, and I confirmed it yesterday. Attached is the picture; the real price was $20.00. When confronted, they said that the product was not the same .Right, but the product in the picture doesn't exist, and the one I bought didn't have a price. Besides, the product on display was the one I bought. How do you call this? FALSE ADVERTISING. Unfortunately, it's not the first time it has happened; it was just the first time I took the precaution to verify the price on display with my receipt.

• J

  Jeffrey Reed

  3.0

  Very busy. Parking lot is a zoo. Lots of staff but little help. Many regular items remain with price unmarked. Nevertheless they have most items I've needed and a fair prices if you are willing to spend your time at it.

• D

  Dena Friedbauer

  1.0

  I special ordered interior doors from this Home Depot in August 2021. A month later they arrived damaged, supposedly the shipping palett wasnt used correctly. We re-ordered them and another month later, they emailed me to pick up, then when I presented to do so, the staff could not find them readily and after a long wait, we were offered the same pair of damaged doors. That's right, the dings were in the same spots. We requested that our 10% military discount be honored this time (it wasn't the first time due to special order), and were met with resistance then grudgingly given 5%. Now that this second order failed to be fulfilled, we requested a refund and to get it took multiple follow ups. We were close to disputing the charge when they finally came through close to two weeks after the whole thing was canceled. There was no "sorry" uttered by anyone in customer service at any point, the attitude seemed to be that it was just the shipping company's fault. In the end, two months and no doors. I will not shop with this Home Depot or possibly any Home Depot for anything serious again. Floor staff were nice enough but customer service and corporate were *very* disappointing and unaccountable. We ended up going with a custom door company.

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