The Hilltop Landscape Architects and Contractors
Edith, Albuquerque, NM

The Hilltop Landscape Architects and Contractors Reviews

3.9 stars based on 76 reviews

Featured Comments:

• C

  Cynthia Ito

  1.0

  I hired Hilltop to design and install xeric yard. Design was ok but install has been a disaster. The drip system was installed, holes dug for plants in very sandy soil and a handful of compost thrown into each hole. It wasn’t even mixed with existing soil. They dumped the plant in hole and backfilled. Then they covered the plants with too much crusher fines and suffocated the crown of plants. Plants immediately started to die. I couldn’t determine how much water they were getting because they buried the emitters. The workers doing job did not know what they were doing and had zero supervision. Once management gets your money they forget you exist. The pump on the water feature went out and it took weeks to replace. The second pump broke after a few days. It has been several days and they will not return calls to come fix it. We have given up on Hilltop and bought our own pump replacement. Bottom line, this company does not provide good service during and after project.

• K

  Kirsten Dick

  1.0

  Hilltop was supposed to fix our irrigation system so it could water our small orchard over the summer. It took them weeks to complete it, and as a result, we have lost 11 fruit trees. Some of the trees were at least 15 years old. We asked them to replace the trees, and they replaced a few with little saplings. Some of them have taken and some of them have not. Hilltop was also supposed to lay sod in our backyard, which they did, but then they stopped the sod short so that there are two rows of completed sod and then an abrupt end for the remaining rows. It looks terrible. My husband and I should have been on top of these guys the whole time, but we were moving into the new house where the work was being done and weren't there for the landscaping portion. We trusted that they would complete the project to the highest standards. We were very wrong. As we prepare for the spring, we are reminded again how upset and disheartened we were with this service. I have never written a negative review before, but I feel I must in this case. I would not recommend Hilltop for your residential landscaping needs.

• J

  Joshua Coe

  5.0

  My wife and I bought a home that came with a small, xeriscaped front yard, but a large and unfinished back one. Wanting something pretty but too old and lazy to do it ourselves, we looked into landscapers. After encountering some difficulty in getting businesses to return our calls, a friend recommended Hilltop. The landscape architect (Aaron Forrester) came over and surveyed the terrain while we blathered our way through a basic sketch - rocks of a couple of different sizes, some flagstone steps, some flowering plants. A few days later, he emailed us a drawing that put flesh on those bones. While even that first pass was nice, there were a few things we’d envisioned differently. We brought those to Aaron, who then returned with a plan that we really couldn’t improve upon. The time between our substantial deposit and the start of actual work was a little longer than we’d hoped (just over three months), but this wasn’t terribly surprising (at least they returned our calls!). The workers were diligent and polite, and the work was completed in a timely fashion. Being a horticultural neophyte, I promptly complained that some of the plantings looked a little anemic (it was January). Aaron sent someone to look at them, and he patiently assured us that all would be well when spring came. He was right. Armed with a full inventory of our backyard, we became more curious as to what was planted in the front. After some inquiries, we discovered that Hilltop had installed it as well. So I contacted Aaron again (who by this point was probably sick of me, and with justification), and he sent a helpful young man named Tom to identify the plants. When it was clear that a couple were dead and no longer under warranty, he even volunteered to come help plant new ones if I decided to replace them. So now we have two yards that are beautiful and whose plants we’ve identified, and Hilltop to thank for it. Bueno.

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