Tendercare Lawn & Landscape
Water, Derby, KS

Tendercare Lawn & Landscape Reviews

3.9 stars based on 36 reviews

Featured Comments:

• S

  Suzanne Bailey

  1.0

  This company is extremely rude and disrespectful to their customers. We called for a simple estimate and they could not even handle that. It has been a multi week process just to get a simple estimate. We have been more then patient with this company. When I spoke to the owner to check on our estimate, she was very insulting to me as a potential customer and even yelled at me!!! I do not appreciate the way we have been treated by this company, even after we have been very patient and understanding toward them.

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  Response from the owner

  Suzanne, we never want to fall short on customer service. We have been in business since 1982, and anytime we fall short of expectations, it bothers us. We pride ourselves on completing a job from start to finish in order to get issues taken care of up front. After checking with our landscape department, we do not feel this project is a good fit for us, but truly wish you the best and hope you’re able to get your repairs completed.

• J

  Joe Bott

  5.0

  Tendercare added on to our covered patio with pavers and built an arched stone wall with a stone seat cap on top. It turned out beautiful and it has enhanced our back patio tremendously. Kevin was very good about showing us what it would look like when finished by drawings and photos of similar projects. They set a schedule and completed the project within the time frame they stated. We chose Tendercare because they had done previous work for us (outdoor kitchen in photo below) and we knew that this new project would be high quality and done right. The final product validated our faith in them as we love the extended area. Tendercare also planted a Red Point Maple tree in our back yard in honor of my mother and father-in-law passing away within a few months of each other during the late summer/early fall. We call it the Grand Parents tree and are very pleased with it and look forward to it providing shade and beauty for many years. I highly recommend Tendercare for projects like this as they take great pride in doing a quality job.

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  Response from the owner

  Thank you Joe we appreciate your confidence greatly!

• d

  denise claycamp

  4.0

  UPDATE (11/1/22)**** The owner came out to visit us regarding our issues. He did guarantee their work and I realized that my review was premature. The grass started to come in on day 10. It looks very nice. There are some areas that the seed did not take but overall I am happy with the end result. At this point with the cooler weather, the patchy areas will wait until spring when Tendercare can come back out and spread more seed. I would have given a 5 star rating but since the job is incomplete and will have to be on hold until spring, I gave a 4-star rating but that is subject to change in the spring. Overall I would recommend Tendercare if you need your yard reseeded or overseeted. First Review ***: Tender Care showed up on the scheduled day. I expressed my concern that the weather forecast was for severe thunderstorms that evening. I called the office and requested that I reschedule due to the weather forecast. I was told that if I did not have the seed put down that day then they did not know if and when they could come back. I was not happy and I felt like I was being forced to have it done now. I reluctantly said to go ahead and do the job. As was forecasted, at 3:30 a.m., it was pouring down rain that lasted for about an hour. The next morning showed washout most everywhere in the front and backyard. Tendercare does not guarantee their work if it rains. I called the next morning to advise them that the washout was pretty significant in the front and back. I was told that they would send somebody out that day to take a look. It has been 2 days now and no one has shown up. The cost for this service is very significant. I am unhappy how this has been handled and I feel like they need to come out and take care of the washout areas. Based on this situation as of now, I would not recommend doing business with TenderCare.

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