Springfield Mowers and Power Equipment
Jefferson, Springfield, IL

Springfield Mowers and Power Equipment Reviews

4.1 stars based on 76 reviews

Featured Comments:

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  Jacob McCoy

  5.0

  Came in with my push mower right as they were closing at 5. Instead of telling me to come back tomorrow, they installed a new mower blade and sharpened my old one for me. Really appreciated their service and will be back.

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  Amy Rebbe

  1.0

  Terrible experience here. I left my push mower for regular maintenance, and was told it would be ready in 2-3 days. I was in no hurry so I didn't think anything about it when I hadn't heard back from them for 10 days. Then I received a text saying that the mower was ready to be picked up. Three days later I went in. When I arrived to get it, the guy couldn't find the invoice at all, then when he did, he said they had put it aside because there was nothing that could be done to the mower. He said they weren't able to get it started and that after performing a compression test, had decided that the engine was shot and that I would need a new mower. He then led me outside to the mower, proceeded to pull on the starter cord over and over, telling me it shouldn't be so easy to pull. I asked why someone hadn't called me to tell me that there was a problem during those 2 weeks my mower was there, and he waved his hand around pointing to the dozens of other mowers there and said they were too busy to call. He kept telling me if I took the mower to any place else they would tell me the same thing and saying he had the best reputation in town. So I loaded the mower back into my car and headed home with a non-working mower. Feeling like I had been jerked around, I discussed the situation with my father-in-law, who agreed to come look at the mower for me. And guess what? He put in a new spark plug (the shop had sent me home without one), added a little gas, and it started right up. Yes, the mower engine that was "shot" was now purring like a kitten, the very same day I had been told I needed to buy a new mower. Whether they were just too busy to fix it properly, have incompetent staff, or just plain like to take advantage of people who aren't experts in the area of small engines/lawn equipment, I guess I'll never know. What I do know is that I will never step foot in their door again.

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  Response from the owner

  Amy, I understand your frustration about your mower. However as I explained in person the engine did not have enough compression to be deemed repairable. I was honest and didn’t service it just for it to last a short time and didn’t want you to throw good money at a worn out mower. Hopefully you will give us a chance in the future. You were our 10,002 customer so we would like to keep you. You can always contact me directly with any needs you have. -Rob (owner)

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  Jim Winhold

  1.0

  One star because there isn't a lower option. I got my snow blower back from Springfield Mower and Power Equipment today, along with a bag of parts. To be clear, it ran before they picked it up to “service it.” Now the carburetor is in pieces, and I need to find someone to put it back together for me. And I got to pay them $60.84 for the labor. On top of that, the mower they “serviced” for me over the winter cost me $349.06 to service, and they returned it with a flat tire and the deck is still not level. It seems like the only thing Springfield Mower and Power Equipment is good at, is taking my money. That won’t happen again.

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