Specialized Saw & Mower Inc.
Main, Salem, VA

Specialized Saw & Mower Inc. Reviews

4 stars based on 38 reviews

Featured Comments:

• J

  Joshua Dixon

  5.0

  Initially gave this a low rating. Didn't like the tone of possible cost and heard bad things immediately prior to dropping off a chainsaw which had me worried I was gonna have a fast one pulled on me. Low and behold the business held up their end and took care of me. Before i could change the rating, the owner even called me to make sure everything was good in my eyes and I was comfortable with the customer service. Overall very impressed with the treatment from employees as well as the concern from the owner and the care for my equipment. I highly suggest purchasing equipment from here and trusting them with your equipment.

• T

  Tim

  1.0

  I have to say that as a long time customer, my latest interaction with them will be my last. I paid $160 for service on my push mower, with 60% of that cost being the $95 labor charge. That is out of line with what most other shops charge. I was also charged a 4% fee for using my debit card, another reason I won’t return. Most of my disappointment is about how I was treated by the employee that sits by the door. After reading their large “Practice Social Distancing” sign, as he walked to the counter I asked if I should follow? “You have to pay don’t you?” was his reply. Listen man, I don’t need the attitude. He then explained that 4% convenience fee as something all shops do, but I do not believe that to be true. He lamented about how hard it is for a local business to make it, but at these prices I can see why. When I casually mentioned I’d reconsider my future patronage, he said “well that’s your choice.” Yeah buddy, it sure is. I hope your experience is more positive than mine. After purchasing mowers, chain saws, a weed eater and a blower along with mulch and many other things, I’ve decided I’m done. I can find high prices and lackluster service in many places, my opinion is that’s all I found here today. UPDATE: Also when I started to use the mower I noticed the side chute is missing. It was on the mower when I took it in, I called the shop to ask and did not hear back. So now I get to buy a new one. Awesome.

  ---

  Response from the owner

  I am truly sorry for the customer service that you experienced, I promise you this is not the way we conduct business. I have personally addressed this issue with those involved, and we utilized this as a training experience to prevent this from happening again. I appreciate your business through the years. If you will give me the opportunity to gain your business again, I will make this right for you. Can you give me a call at the shop?

• D

  David & Stacey Boris

  1.0

  I wouldn’t even give them 1 star but that was the lowest I could go. The worst customer service ever, when I walked in the person that seemed to be in charge was sitting at his desk smoking, put his cigarette in the ash tray that was on his desk. Said what brings you in. I was there to drop my Cub Cadet off to get it ready for the Spring and Summer. They supposedly changed the oil, put a new tube in my front tire, sharped my blades and balanced the deck. Well for one the tired are tubeless and was flat when I got there, the blades were not sharp and the deck, well it had a bolt missing on the left side. DON’T GO HERE. WILL NEVER GO HERE AGAIN.

  ---

  Response from the owner

  Mr. Boris, I see that we serviced your mower 4 months ago. When a tubeless tire has a hole in it, the repair is to put a tube in the tire, as it will no longer hold air on it's own. If you would be so kind as to give me a call at the store I would love to talk with you about your service.

More reviews (2)