Shoals Outdoor Sports
Florence, Florence, AL

Shoals Outdoor Sports Reviews

4.1 stars based on 180 reviews

Featured Comments:

• K

  Keith Sanderson

  5.0

  The Guys at Shoals outdoor really stepped up with their customer service. My salesman Grant did great job handling my sale. He even delivered it the next evening after working all day and demonstrated the mower for me. Friday when I was cutting the mower stopped and would not crank. I called Grant and told him the issue. He told me that he would get with his service team. Spoke with Johnathan in service and he said just bring it in and we will look at the issue. I explained I had no way of getting it to the shop cause I do have a hitch yet. He understood and he got me in touch with Eric Fisher and Eric said that they would pick up the mower and bring it back to me when fixed. They sent Josh a nice young man who apologized for my inconvenience and was very polite he even helped me push it up from behind my house where the garage, up the gravel drive uphill. Did not complain once. Great job guys on service after the sale!

  ---

  Response from the owner

  Thanks for your business!! www.shoalsoutdoorsports.com

• D

  Danielle Parker

  4.0

  I’m not going to go into detail about what happened to our brand new lawn mower.... BUT I will go into detail about how amazing the service dept was!!!!!!! Jonathan and (I believe Chuck was his name) were beyond amazing! Calm! Kept me updated!!!!! I went from beyond angry/stressed/crying to being treated like we mattered! I’ll forever be thankful! Our lawn mower works now! My yard is mowed! All is good! Thank you guys again!!!!!!!!!

  ---

  Response from the owner

  Thanks for your business!! www.shoalsoutdoorsports.com

• K

  Keith Stokes Roberts

  1.0

  I do not recommend that you do business with Shoals Outdoor Sports. Kyle Mitchell will post your picture on Facebook without your permission. I specifically told him that I wanted a Polaris Extended Warranty and He did the paperwork for a Torque Extended Warranty. There was supposed to be a speaker system with my side by side and there was not. Erik Ferguson had to be contacted and he has lied about the whole deal. He would not allow me to talk with the owner and I was hung up on. I WILL NEVER DO BUSINESS WITH SHOALS OUTDOOR SPORTS AGAIN. They do not deserve a one star.

More reviews (2)