Sendero Land Services
Building, Georgetown, TX

Sendero Land Services Reviews

4.2 stars based on 14 reviews

Featured Comments:

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  Caitlyn Chapman

  1.0

  The short version: Find someone else. These guys are not worth the hassle and frustration for the mediocre, average-at-best work you’ll likely receive. The long version: The builder of my home and of many homes in my neighborhood selected Sendero as their landscaper of choice. Out of my own laziness (and what I hoped would be convenience), I chose Sendero not once, but twice, to assist with landscaping projects for my home since they were already familiar with the irrigation system and previous work performed. It’s my own mistake using them a second time after one bad experience with the company. The communication from these guys is horrendous. They either didn’t show up at all when they said they would (without any notice) or they’d randomly arrive and start work (also without any notice). Don’t expect good (or any) proactive communication around timelines or any details regarding the work performed (e.g., if they have to make adjustments not previously discussed), warranty for the grass/plants, etc.—if you want to know something, you’ll have to ask. For the first project we did, they put the sod in the wrong place and had to come later to move it from the wrong part of the yard to the correct area. How they managed this (along with extending the irrigation to a new part of the yard) when it’s not at all what was discussed is beyond me. For our second project, the crew cut my Internet line just before the ice/snow storm, and let’s just say it was a DISASTER from there. All blame went to the Internet company for not resolving the issue quickly without so much as an apology from Sendero. When many patches of our sod died/didn’t take, it was difficult getting a response on if/when/how Sendero would remediate the situation. When they finally came and replaced the sod and dead tree, they still missed spots and didn’t stake the new tree, which tipped over two days later as a result of not being deep enough and not staked. It’s been a week and I’ve received no response regarding the tree or the missed patches of sod after trying to contact Sendero multiple times. I’m not one to hover over a team while they conduct their work as I prefer to trust that they are professionals capable of doing the job they were hired to do. That’s simply not the case with the crew(s) used by this company. The crew hung out uninvited on my patio furniture and wandered to the back part of my backyard (VERY far from where the work was being conducted...so one can only guess why they were going back there...). While the sod will eventually take, there are large gaps between the where the sod was laid. I could go on and on about my disappointment and frustration with using Sendero. You’ll be better off finding another landscaping company to assist with any projects you’re considering.

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  Response from the owner

  Quite honestly we did drop the ball. I'm sorry that I didn’t pay closer attention on this for you and it got to this point. This is not typical of us by any stretch, but we definitely should have done better. I believe we have since addressed all issues and handled. Thank you for understanding, we greatly value your business. - Sendero Land Services

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  Sylvia Adair

  2.0

  UPDATE: Sendero contacted me after this review. They apologized and replaced dead plants also checked the sprinkler system. They said there was a staff change and things should improved. Thank you so much for responding. Happy to write a review. The landscaping was wonderful except the drip sprinklers in the back bed have never worked well and when I called them out to fix it I was told it would cost more money because now they thought they would have to put another zone in. I felt that should have happened as part of the initial job. As a result of me not noticing the problem 3or 4 plants were lost. I also had early on requested quote on maintenance and even though was told someone would call and come out, no one ever did. So for those reason I am not giving the company a high rating since now I have to replace plants and figure out the back bed soaker hose at this point I am using an extra sprinkler and watering by hand.

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  Response from the owner

  Sylvia, after reading this review I looked back in our emails and can see where the estimate was created and didn’t get sent. Unfortunately it got lost in the shuffle as we were transitioning our new GM. As far as the plants and irrigation go, this is news to me. I would like to come back out and take a look to see and at the very least replace the plants for you. Please give us a call to schedule a time for us to come out. - David Swayze, Sendero Land Services

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  Carl Chapman

  5.0

  Sendero Land Services personnel were very professional and communication was great during our project. We are very happy with sod, sprinkler system and tree install. We recommend this company for any of your landscaping projects.

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  Response from the owner

  Carl, thank you for sharing your experience with our Georgetown landscaping company. We love how your project turned out. Thanks for the review. - Sendero Land Services

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