Schewels Home
Barksdale, Waynesboro, VA

Schewels Home Reviews

4.4 stars based on 124 reviews

Featured Comments:

• k

  k m

  1.0

  Customers spending a large amount of money at this location don’t receive the appreciation and enough thanks for your business as they should. Last remark given to me when I spoke with one of the managers inquiring about my delivery order when they didn’t call me at the Waynesboro Virginia location is “I don’t know what else we can do for you.” The manager on the phone didn’t say much of anything. I was waiting for him to say “thank you so much for buying from us. Hope u come back again.” After long awkward pauses on the phone, he didn’t respond to my liking, if at all. It was like pulling teeth trying to get details on my order. Very disappointing when u are a back-to-back repeat customer in regards to buying big ticket items and spending thousands within a short time frame. (They still never told me the time they were going to deliver just the day so I don’t know when to expect them)…….Well, how about a thank u, we appreciate u and your business, thank u for buying from us, anything else we can do for u, or how about a little discount or something to keep u coming back to us in the future. It’s really disappointing at this location when u do spend a lot like I did within a short period of time (within weeks of last big purchase) and they don’t want to form a friendly bond or business relationship with the customer to make them want to return and buy from them. They act like u either don’t exist and didn’t just spend thousands of dollars there. They just take your money and send u an email for your purchase. I had to call them back to find out the details about my own order. When they should be calling the customer about their order with the date and time of delivery, with an excited attitude, eagerly wanting the customer to buy from them in the future. It seems to me that when u buy online, the staff at the Schewels store don’t really pay those types of customers much attention. They’re more interested in the customers that spend money inside the store where they can get full commission. I think that is why they put me on the back burner because I bought online a 2nd time and the furniture is always half off online. I should have canceled the order but I really liked the item and it was something that I needed right away. I should have bought something from wayfair or grand home furnishings, basically anywhere else. I know better next time. Buying next time from Schewels in Waynesboro Virginia?? LOL….Never. Not happening, ever again. I wouldn’t recommend it.

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  Response from the owner

  We are sorry you did not have a 5 star experience, k m. Please contact the Schewels Home in Waynesboro store and ask to speak to the store manager to discuss your concerns.

• t

  terrey shiflett

  5.0

  Kirk is wonderful and has been helping us for years. We've been going to this location for 30+ years. The only negative was this time the finance person was very rude and stated we could NOT have an item. However we didn't need financing and could buy it out right. She had nothing to say to us after that. I know it's hard to find people for these positions but she's made us feel like we shouldn't come back after all these years. Everyone else is great though so we just won't deal with her any longer.

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  Response from the owner

  It is always a pleasure seeing you, terrey! Thank you for your support and loyalty of Schewels Home in Waynesboro for over 30 years. We take all customer concerns seriously. Your comments are no exception. We appreciate you and look forward to your next visit.

• A

  Alan Duhon

  5.0

  Schewel's of Waynesboro has some of the most helpful employees I've ever had the pleasure of doing business with. They went out of there way to find and retrieve the exact chairs my wife and i wanted. One employee even went out of town to pick one up for us. They have my thumbs-up as a first rate furniture store.

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  Response from the owner

  Thank you for the kind words, Alan! We’re so happy your visit at Schewels Home in Waynesboro went so smoothly. We love providing great service to awesome customers like you.

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