RWN Property Services Inc.
Emery, Conway, NH

RWN Property Services Inc. Reviews

3.9 stars based on 15 reviews

Featured Comments:

• L

  Laurie Colbath-Libby

  1.0

  Contacted RWN because I am in need of a new contractor for driveway sanding, my former contractor passed away. I researched their website, my town and surrounding towns were listed as within their area of service. The woman I spoke with was extremely rude, after checking to see if they were accepting new contracts came back on and asked where I am located. When I told her my street she cut me off and said "we don't go out that far " I tried to tell her that their website says they do but she once again cut me off and very curtly stated that they do not. Well then they better update their website.

• C

  Christopher Proulx

  5.0

  Hired RWN to take down a large birch tree in my yard that was dying and at risk of falling on my house. They scouted it, then had someone there to cut within a couple of days. I left for work right after the worker arrived. When I got home the tree was completely gone and the site was clean -- no evidence the tree had been there except for a low stump.

• B

  Bob P

  1.0

  I have been a independent residential contractor for 35 yrs. Nov 2017 RWN also known as Robert Nelson, installed entrance steps at our home. Despite trying to work with Robert Nelson he responded with personal attacks thru emails. Now he refuses to finish the stairs. I have never had such a negative experience in all my years working with contractors and customers. IMHO great product...but stay clear of RWN Now to clarify some misinformation provided by RWN. 1. False statement. “despite him not telling us his specific requirements isn't that the contractors job to get that information so he can quote the job!?) prior to the job” I did provide a story board and a profile drawing. 2. False statement RWN wrote “we never attacked him poorly” “It is apparent to us that you are seeking advice from others explaining to them what you are looking for and receiving the affirmation you are looking for.” “at the risk of being blunt I don't trust you or more specifically your recollection of how conversations go”. When friends or business contacts came to the house they are usually inquisitive about my latest projects whether it be landscape, car restoration or boat building. When asked about the new entrance steps, visitors apparently thought I had poured the steps. Professionals comments were more critical and backed up my concerns. Again never was RWN mentioned. In Dec 2018 I went to small claims court because RWN wanted the balance contract paid despite the job was 1/2 done and unacceptable. The court dismissed my requirement to pay the second half of the contract. First two photos are of RWN New Rock Creations.

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  Response from the owner

  We're sorry to hear that this customer was not happy and we did attempt to rectify his dissatisfaction with our product despite him not telling us his specific requirements prior to the job by offering 4 different solutions. Some of significant cost to the company. We never attacked him poorly in any email. We were in fact asked to not come back to the property. We strive for 100% customer satisfaction and we're sorry that with this customer that was not possible.

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