Roy's Palms Landscaping & Irrigation
Saunders, Laredo, TX

Roy's Palms Landscaping & Irrigation Reviews

4 stars based on 14 reviews

Featured Comments:

• L

  Lalo Guerra

  1.0

  Bought sod and had scheduled for delivery and was told after they received it, they had no delivery. Then told only person they knew could assist, he only wanted to do the sod buying and the install on his wanting and not my request. Will not ever buy from them.

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  Response from the owner

  Hi, Lalo. I do want to apologize for any mishap that occurred. We want to ensure the highest quality of customer service to every person that walks in through our doors. We do however contract out for delivery. But, please give us a call or stop by our store front so we can address any mishaps that could have occurred. Have a blessed day and please continue to support local businesses around the Laredo area.

• T

  That Crazy Science Teacher

  1.0

  I was extremely disappointed with their service and lack of communication between employees. I preordered grass two days before only to find that they sold the grass I preordered. This was because the employee that helped me preorder by phone did not write my information down. I called to see what had happened and no one knew what was going on. EXTREMELY DISORGANIZED!

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  Response from the owner

  Hello, there. We are sorry for your experience with us that occurred. We want you to know that customer service is the most important thing to us. Since we are a family owned business, some times it could get hectic, but we try our best to ensure the highest quality of customer service to all who walk into our door. Please contact us via phone or in-person to address how this could never happen again. Please continue to support local businesses around Laredo. It means the world.

• A

  Alexa Villagomez

  5.0

  I absolutely love this business! The owners are extremely nice and helpful. Always have a smile on their face, even when working in the blazing sun. Their product is the best I’ve seen in the city. They are just always going out of their way to provide the best customer service. I am one satisfied customer! Will definitely recommend to family and friends. Trust me you guys won’t be disappointed.

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