Rockville Equipment Inc.
Stage, Tolland, CT

Rockville Equipment Inc. Reviews

4.7 stars based on 77 reviews

Featured Comments:

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  bob Kelly

  2.0

  Great for sale and price of equipment have purchased 3 mowers back pack blower generator. .But trying to get them service what they sold is impossible .Have tried to set up service where I can drop it off and get in and back in a timely manner. they lack the ability to schedule service.. I under repairs take time and parts delays but drop it and get back 4 -5 week s or drop have sit out side in the weather for a month or more is not acceptable.. would you drop your car at a dealer for a 6 5 week to get it serviced .

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  Response from the owner

  We certainly apologize that you feel this way. It is important to know that we have been in business for over 40 years and have a large number of customers that need our service. Especially in an extraordinary time as the one we are in with so much rain and grass growing so quickly that many mowers are breaking. We have tried scheduling service before and it simply does not work because everybody's schedule works differently and we can not treat one person differently over another without making someone else angry. Over the years we have found this system satisfies the major majority of our customers. We understand that some will not like it and for that we simply apologize. We appreciate everyone who comes to our store but we can not treat one differently over others. We treat everyone equally. As for your machine being outside, it is in an alarmed, fenced, safe area. Any weather that hits it during the short time it is here will not hurt it. However, any customer that wishes to have it covered may provided a tarp and we will make sure it is covered. We offer plenty of service time during the off season for any service where time is not an option also. Again, we are sorry you feel this way but we must be fair to everyone.

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  David Charette

  5.0

  Great place with very knowledgeable staff!! My go to place for equipment and maintenance!

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  Response from the owner

  Thank you, Dave. We appreciate it.

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  scott powers

  5.0

  One of the fairest and best businesses east of the river. Only place I will go for lawn mower and snow blower service. Class organization with great people running the business and servicing your equipment. I'd give it six stars if they offered that option.

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  Response from the owner

  Thank you so much, Scott

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