Roberts Four Season Inc.- Husqvarna/Scag Power Equipment and Parts
Logan, Altoona, PA

Roberts Four Season Inc.- Husqvarna/Scag Power Equipment and Parts Reviews

4.2 stars based on 20 reviews

Featured Comments:

• D

  Dorothy Merritts

  5.0

  We have been using Roberts Four Season for nearly 3 years now, and are very very happy with their work and service. We bought a robot lawn mower from them, which they service every year. They did a great job installing it in our lawn. And they have made our grass look amazing, even after a construction job that left the yard a mess. The owner was able to regrade the land, add some topsoil, add grass seed, and make it grow lush within weeks. We love the company and its employees, and will continue to use them for all sorts of lawn care and yard work.

• A

  Alex Saddic

  1.0

  Customer service here is nonexistent. My husband dropped off his chainsaw here to get fixed about 2 months ago, after being told it would be done in 2 weeks. He kept getting the runaround from the people working here (short staffed and all, which is understandable), but they never gave him any updates. He'd call them and they'd say they'd call him back in a couple days with an update, which never happened. I'm all for supporting small businesses, but never coming back here again. He was charged for a part he never knew his saw needed because they never called him and told him he needed it.

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  Response from the owner

  Ms. Saddic, Thank you for taking the time to share your review of your recent experience. We apologize that we were not able to be concise with the service process and provide the quality of customer service that you had hoped for. We try to have open communication with all of our customers, but sometimes we fall short of meeting all expectations. When your husband came in to see us today, we apologized for the long lead time, miscommunication and provided a substantial discount in hopes to offset some of the frustration. We will do our best to improve our process in the future.

• C

  Crystal Fisher

  5.0

  Bought a mower from them, expensive Husqvarna, would not recommend them, their service is awful, let me repeat awful!!! after receiving this review from owner .............. Ms. Fisher, We apologize that our service did not meet your expectations. We strive to set a high standard of customer service. We were unaware of any issues that you may have had. Please contact us directly so that we may address your concerns. I'm taking the time to set the record straight - for PUBLIC to read............I simply do NOT understand how they can say that they were "unaware" of any issues..................when I left several messages - NONE of which were returned!!!...........AGAIN, I stress....................GO SOMEWHERE ELSE!!!! if, good service is important to you......AFTER you spend lots of $$$$ on a good piece of equipment.................

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  Response from the owner

  Ms. Fisher, We apologize that our service did not meet your expectations. We strive to set a high standard of customer service. We were unaware of any issues that you may have had. Please contact us directly so that we may address your concerns.

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