River Valley Lawncare LLC
Sullivan, South Windsor, CT

River Valley Lawncare LLC Reviews

3.4 stars based on 5 reviews

Featured Comments:

• M

  Mike Boris

  1.0

  This company is a joke. Lawn tech ripped our newly planted section of grass with his machine Pretty good. Any Lawncare company would notice there was new dirt and new delicate grass already growing and Not run threw it like a madman. When we complained about it the tech said rudely to my wife I will come show u what I did. He rang my doorbell the next morning at 6am waking everyone in our house up. Also grass has large amounts of crab grass and dead spots. Never once did the tech discuss with me or on the paper he leaves. Could care less about there customers . Just gets out as fast as they can. Look elsewhere this company blows.

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  Response from the owner

  Time is so precious, it is a shame that I have to spend time responding to this nonsense. I will try to make it as brief as possible. On June 10th we applied a regularly scheduled fertilization treatment. At that time our machine ran over a small area of new grass, that should have been mowed already. Based on the pictures I saw only tire tracks were noticeable on that area. There was NO damage done. Shortly after our treatment the wife called my office using such foul language that cannot be repeated here. After a few attempts to rectify the situation and only being insulted by the wife, hung up on and having the door slammed in my employee's face we cancelled the account like any normal company would. In August the husband called us and we informed him that we cancelled the service. He acknowledged that his wife was "a little rude" but failed to act like an adult and offer a solution to the problem or apologize for his wife's behavior. What he did do was turn into a typewriter tough guy and throw a temper tantrum on Google Reviews. Let me make a couple of things clear. We run over our seeded lawns to establish grass as soon as possible, such as athletic fields, newly constructed sites, etc. Based on the pictures no damage occurred. For this person to suggest that I paid my employee to fly from South Windsor to Andover to knock on their door at 6:00am should show people that this complaint lacks as much merit as these people lack credibility. If they weren't such rude and disrespectful people I would be embarrassed for them.

• J

  John Fritz

  1.0

  I have used this company for 2 years and this is the worst my lawn has looked in the 15 years that I’ve lived here. My lawn is nothing but weeds – broadleaf, clover, you name it. I have contacted the company 3 times this year regarding the issue and every time I call and ask for the owner who has never answered. Instead, he sends an employee out, who I show the weeds and dead spots throughout my property with no resolution or plan of action. Then, I get a letter in the mail stating that I am a “problem customer” and that he is dropping my service and a partial refund. Again, this is by far the most atrocious my lawn has looked since I built it in 2004. I don’t know what kind of fertilizer or weed control they are using but it has done nothing but exacerbate the problem. Go to anyone BUT River Valley Lawn Care. They are rude, unresponsive and lack both results and customer service.

• W

  William Zimmer

  5.0

  CONTRACTORS BEWARE My complete response to this matter is on the BBB website for anyone interested. MORE IMPORTANTLY, anyone looking for computer support services for your home or business should Google this person before making that decision.