Richard's Lawn & Garden Equipment
Main, Spencer, WV

Richard's Lawn & Garden Equipment Reviews

4.6 stars based on 33 reviews

Featured Comments:

• M

  Mark Ross

  5.0

  Hoping I'm wrong, but for the person who "claimed" trying to reach Richard's for 2 weeks with no reply, there must have been tragedy in the family or it was during one of the floods to hit Spencer. Praying it was the latter and not the former. My dad used Richards for his L models and I've relied on them for over 30 years. NEVER a bad experience!

• J

  Jim Kline

  5.0

  Great source of parts for older 2 wheel Gravely's. Very helpful and knowledgeable staff. I called on a Monday and had my parts in hand n Thursday and that's shipping from their store in WV to Minn !!! My go to place for anything Gravely.

• J

  John Jason

  1.0

  Has anyone actually been able to contact Richard's? I have tried for two weeks via phone and email with ZERO reply. They seem to be unable to return a phone call or email - sadly. Before ordering old mower parts for hundreds of dollars it would be nice if they actually replied to communications to verify the parts. They get a thumbs down for Customer Service already since they are unable to call or email a potential customer willing pay them hundreds of dollars for mower parts. I guess they are doing so well that a couple fo hundred bucks is not consequential to them on a single sale. I will go elsewhere but glad if others have had success with them. I cannot recommend them due to lack of communication on many attempts. FYI - this post like all other 5 and 4 star reviews can be made by anyone to make a statement both positive or negative. Meaning, take the review with a grain of salt because there is ZERO proof of validity. They have 24 good reviews - yet I cannot reach them by phone or email. Hmm. Again, decide for yourself and good luck with them - that's all. Just my experience. WOW - after two weeks with two emails and two phone calls and no reply it took less than 40 minutes to get a response via email after writing this one star review! Got to love marketing I suppose, but if that is what it takes for good customer service from a company, No Thanks. Good luck to all, once again. Hope you have a better experience than I.

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  Response from the owner

  We answer 50 to 100 calls everyday. Our Phone lines stay busy. I'll bounce back&forth from 1 phone to the next with no time in between , while taking care of walk-in customers . There's just not enough of ME & DAD to go around.

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