Rental Zone
Steese, Fairbanks, AK

Rental Zone Reviews

3.6 stars based on 19 reviews

Featured Comments:

• S

  Shortbread Emer

  1.0

  Not recommended to rent thru rental zone or Airport equipment rental. Make a rental appointment and discussed pick up and hours. Well they changed hours and sent me the wrong pick up location. The don’t know what location to have customers pick up stuff at. Then they close and blame me for trying to pick up late in a Friday afternoon. Try do discuss issue and he says it was my problem.

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  Response from the owner

  Apologies Shortbread Emer, it is our first day of winter hours, we just got our online hours updated and yes, to add to the confusion we carry equipment stock at two locations in town. Sometimes we ask customers to pickup at our parent store Airport Equipment Rentals. We apologize for the confusion on this snowy afternoon. We hope we can win back your business in the future with a better experience.

• J

  John Perkins

  1.0

  Very bad rental agency. We made a reservation for a trailer 10 days out. We called to confirm 3 days ahead of the scheduled rental day, and again the day before. Both times we were assured that all was good. We had other equipment rented and paid for as well as hired help to do the job. When we arrived to get said trailer they had rented it the day before to someone else and they hadn't returned it. Rental Zone left us without the promised equipment to complete the job and thousands of dollars was wasted on labor and additional equipment. Don't bother with reservations and only use this company if you like to loose money and get jerked around. This company is a total failure on all fronts.

• F

  Frank Chythlook

  5.0

  While I don't know much about prices for rental equipment and what's a good deal vs a great deal, I do recognize stellar customer service. In fact, I don't even shop around for equipment rental anymore, since I know The Rental Zone has great customer service. It's. Busy place, but the front counter clerk was fast, helpful and knew exactly what I was talking about even if I didn't have the right question in mind. I know I will go back the next time I need equipment.

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