Protex Lawn & Landscaping
Pipe, Montgomery, TX

Protex Lawn & Landscaping Reviews

3.7 stars based on 37 reviews

Featured Comments:

• K

  Kevin Murphy

  2.0

  They have been mowing this lawn for several years. All was fine until they ran over a sprinkler head. That's when the 8 weeks of lying "we'll be there tomorrow" started. Apparently they couldnt fit me into their schedule of new installs to fix what they had broken. When they finally came to fix the flush mounted sprinkler, they left it sticking up about 7 inches so they'll be sure to run o er it again. Then co.es the lawn itself. If they can't mow at warp 5 then they're not interested. Might be a great service for someone who doesn't ha e trees and flower beds but if you, find another company to take care of your lawn.

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  Response from the owner

  We do not maintain a Kevin Murphy. We show no service for a Kevin Murphy for years in our system. Nothing supporting this claim.

• R

  Ronnie Mauldin

  1.0

  Had an appointment for an estimate today at 3. I drove an hour and a half to meet him in location. I get a call from them saying he will be a few minutes late. I called back at 3:30, they said “he had to run by the shop to drop off…blah blah…he will be there at 4”. I called back at 4:30, “he’s stuck in traffic…15 minutes”. I called back at 5, no answer. I left at 5:15. They call me at 5:25 wondering where I’m at. I replied “I’m too busy now giving my money to a more professional and responsible fencing contractor.”

• l

  lance castillo

  1.0

  The only positive thing I have to say about this company is that they were responsive however I felt like the project manager of the job by the time it was completed. The day I was suppose to get the quote for the job I got a call 30 minutes past their appointment time asking to reschedule. Matt underestimated the irrigation work and sent an amateur crew to do the job. The “easy, 2-3 day” job took over a week and I’m still finding places I felt they cut corners. Matt likes to point out how his customers always try to add work to the job however if I hadn’t paid close attention they wouldn’t have done several things listed in our agreement. I ended up paying another company to service my sprinkler system after the job was completed and discovered that Protex actually caused damage in areas they worked. Word of advice to Matt: just because a customer inquires about other services you offer doesn’t mean they are looking to get it done free. Also, it is never a good idea to talk down to your customers or workers, they’re a reflection of your company/leadership.

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  Response from the owner

  Lance thank you for your review. This is the first we have heard of any issues you have experienced. Thank you for posting pictures as we can tell you have weeds that need attention and mulch that has ended up in your bull rock as its been since March that we completed your landscape. Lance, upon meeting you we found things that other people did not find as you failed to mention. You where advised about your irrigation and many other things that were not properly done. You told us the issues are from a previous owner that did a lot of his own work. You had a fixed budget that we manage to do for you. Upon the install we experienced 3 days of rainfall and the crew that worked on your yard do not work Sundays. Plus there was additional things done to please you and your wife for no extra charge. We did a final walk through with your wife on the job and added some more things, again at no charge on that walk through for final payment. No call has called or made any complaint since the completed work in March. We apologize you are experiencing things that Matt mentioned to you but that's why Matt advises all his customers with what they need to know and we can only do what you ask for. Again, thank you for the review and pictures but we do not maintain your yard you will need to speak to who is in charge of mowing.

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