ProGrass Landscape Care & Design
Kinsman, Wilsonville, OR

ProGrass Landscape Care & Design Reviews

3.1 stars based on 22 reviews

Featured Comments:

• D

  Derek B.

  1.0

  Do not use this company. Unprofessional business. Last Wednesday this company was mowing my apartment complex and broke my windshield with a rock or something. I contacted the Pro Grass office and reported it expecting that they would send someone out to fix my windshield. I spoke with the receptionist who said that she would have a manager contact me. Several hours passed and the day ended and no one called. I called again the next day and was then told to email pictures and again that a manager would contact me. I emailed the pictures and still no one contacted me. Now it's Tuesday of the next week and still no one has contacted me. It's very unprofessional for a company to damage someone's property and not take swift action to fix it. Now I'm having to drive my vehicle with a broken windshield and risk getting a ticket while I wait for them to call me back. I see over and over again that the owner is replying to people's negative Google reviews saying that they strive for good customer service. With this many bad reviews in addition to my experience so far I can assure you that this company does not care about good customer service. I'm still waiting for the manager to call and will update this once more info is available. Update 5/28/21. I never got a return phone call from the business so I had to drive to the office. Once there I was put into contact with a manager who said that he had looked into the incident and dismissed it as not their fault. I have no idea why he wouldnt call me and make me waste a 45 minute drive to their office. Again unprofessional. The manager said that there was no way his crew could have caused the damage even after I told him that the damage happened while his crew was mowing the property and that they certainly were the cause of the damage. I had to end up paying get it replaced myself. I will be taking them to small claims court.

• J

  John P

  1.0

  I have been a customer of prograss for several years, subscribing to their "Premium Service package" on a weekly basis. This service also comes with a premium price tag, which I thought would be worth the cost. The service turned out to be less than ideal, but that is only a contributing factor in my decision to write this review, and terminate their service. The final straw came about when they damaged my concrete lawn edging with their equipment for the second time. Twice they have managed to carve large chunks from this edging leaving it broken and very unsightly. I reported this to their field manager Nick, including photos of the shattered edging, and his response was that it should be able to stand up to their equipment and methodology, and was unable to participate in the repair. I was stunned by his reply, and contacted the head office for assistance. I was contacted a couple of days later and was told that he had spoken to "his concrete guy" who told him that my edging damage was the result of "inferior concrete pouring, and freeze cracking" and that he would be unable to help me with the repair. A couple of things bothered me about this. First, it is the middle of august, and we typically don't get frost here in august, second, the edging has survived at least 5 years with no issues, and only showed this phenomena where they enter the lawn to mow, and nowhere else. Hmmm, they never denied hitting it, just blamed it on the concrete. The first damage cost me almost $1000 to repair, and I am not sure what the current damage to the back yard will cost, but it troubles me that they deny any compensation for their mistakes. Even a minimal contribution, or a free month's service could have saved my account for them, but money seems more important than service to them. By the way, the yard service was mediocre at best anyway....

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  Response from the owner

  I apologize for the late reply and we are very sorry that this happened. We can't be sure of who or what caused the damage but as stated before, our concrete guy did say it appeared to be freeze damage from the previous winter. We strive for excellent customer service so please contact us with any questions!

• H

  Hans Saucier

  5.0

  Have worked With Steve and his crew for over 10 years in the Multifamily area. They provide excellent service and the crews are friendly and keep the property looking amazing. I would recommend them to all that are looking for a professional landscaping company.

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  Response from the owner

  Thank you!

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