Premier Landscape Solutions
33rd, Vero Beach, FL

Premier Landscape Solutions Reviews

4 stars based on 19 reviews

Featured Comments:

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  Nicole AUSTIN

  1.0

  Quality of work is careless. I tried to speak with them but no changes were made. Edging was the biggest concern. I have attached photos where grass use to grow along the concrete edging. The front office was incredible rude when we let them know we were canceling.

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  Response from the owner

  Mrs. Austin, we very much appreciate your feedback. We reached out to you and your husband multiple times. We value every relationship and feel that our customer service is what sets us apart from the rest. Our office operates in a very professional manner and if it was not resolved properly, or to your standards we apologize. Serving Indian River County for 15 years +, relationships are what we value most.

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  Sharon Herbert

  5.0

  I have nothing but good words to say about this company. We have been doing business for several years now. They have always been on point in every aspect of our property. The attention to detail is amazing. We use them to do anything from irrigation, lawn maintenance, paver repairs, major landscape projects , tree trimming, stump removals, and much more. Any time i call to get a project quoted, I have someone here rather quickly and will have a written estimate in a day or two. They are always polite and friendly. I've had to call for some emergency situations and had someone out rather quickly for repairs. If weather is bad on their scheduled day, they will work us in to complete their duties on property on other days that are better. If we have a whole week of bad weather, They will come the next week and spend more time on every inch of the property to ensure that all plants are still healthy and thriving as we are on a beach front location and the salty air can be a real burden sometimes. They are really knowledgeable about the plants and trees and keep our property looking great! I highly recommend them for any of your landscaping needs. If your beach front or inland, they can keep your property looking great!!

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  Response from the owner

  Thank you Sharon!!

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  Brooke Holcomb

  1.0

  We have been customers for 8 months, however no longer. I dont even know where to begin... The yard techs do not know how to weedeat, from the beginning it was apparent and I asked them not to weedeat close to my very fragile, collectable, sentimental plumeria trees in my back yard. Some times they would some times they wouldn't. I came home last week to one completely cut down by the weedeater. The tree was a gift from my deceased mother and getting ready to bloom on every tip for the very first time. I even asked for them to give me a quote on making a mulch bed around my special trees, so they wouldn't have to go near them with the weedeater, which never came. I was given excuse after excuse why they could not come give me a quote. Fire ants were never under control, in 7 months of complaining. Hired Masseys and they were gone in 1 treatment. Left our gates open more times than not, despite repeated requests to please check them before they leave. They also oversprayed along the driveway and killed a large portion of the yard, which they did resod and make right. This week I was notified while away on vacation, there was too much dog feces (in the back yard feced area) and they would not be mowing. They didn't even mow the front where the dogs DO NOT EVER GO. I live in a strict HOA and my yard can not go over a week in growing season without being mowed. We have had 3 dogs the entire time we have been customers and nothing has ever been mentioned that it was an issue. Just left high and dry with sorry we can't mow this week. If it was an issue, that's fine, but LET US KNOW before hand and not just leave us hanging for a service we paid for! Also if it rains on your mowing day. They will not reschedule for that week. Amy- (office) was always kind and professional. Alex- (spray tech) was always kind and professional However the quality of work is extremely poor and careless. The area supervisor was out to our place several times and was shocked at the quality of what was being done. Said our yard was scheduled for an hour. They would be there less than 20 minutes. BE WARNED DO NOT HIRE IF YOU CARE ABOUT YOU HOME LAWN. They care more about commercial, volume, and speed.

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  Response from the owner

  Mrs.Hocomb, We always appreciate feedback and we strive to do the best we can as a local business. Safety of our team members is by far our #1 concern. There were multiple concerns raised by our crew members about the spreading of dog feces on them and other team members. We reached out, communicated this and ultimately made the decesion to suspend service for that time period. As you related in your review we address any and every problem or repair needed. Multiple concerns were not raised until after we suspended service. We aslo love and adore pets but we must address health and safety concerns. We are sorry you were not satisfied with the service and we will use this situation in training scenario's with our staff moving forward. Stay safe and healthy, the Premier Landscape family wishes you all the best!

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