Personal Touch Landscaping
Shawnee, Fort Myers, FL

Personal Touch Landscaping Reviews

3.3 stars based on 15 reviews

Featured Comments:

• M

  Marshall Walsdorf

  5.0

  They handle the bug control and lawn fertilizer for our association...they do a good job.. they show up on time and they're very reliable

• B

  Bob Miller

  1.0

  I am a snowbird who lives in a gated community, as such, I did not rely on Personal Touch for landscaping, I did however rely on PT to install my hurricane shutters. In order to be on PT's install list, you basically have to pay a "retainer" of $250 and if they have to put the shutters up, they credit you the retainer against the cost of installing, which this year was $500. Fortunately over the past few years, I've only had the shutters installed twice. However, I've paid the "retainer" every year. The first time I had the shutters installed, everything was OK( except I had a $200 drill stolen from my garage) shutters were installed in October but I didn't come to Florida until January so I never made a big deal about the drill. This past year, with the threat of a hurricane, I once again had the shutters installed. After the hurricane passed, I had the shutters taken down. Shortly thereafter, my homewatch person called me to say that she couldn't believe the mess that Personal Touch made . EVERY anchor bolt on my lani was pulled from the pavers leaving a hole in every paver. Same thing at my front door. In January when I returned, I called and spoke with Rob, he claimed that my anchor bolts were weak ( not true) obviously the shutter bolts were overtightened and when removed they pulled out of the pavers. My homewatch person looks over more than 100 homes in this community and she has never seen this happen before. If you are considering using Personal Touch for hurricane shutters installation, DONT DO IT. I was so frustrated, that this year I spent $10,000 on automatic shutters.

  ---

  Response from the owner

  Hi Bob, I am sorry to see this review. Many years of taking care of your home with no problems and once we have a fairly small issue and this is what we get plastered online, its really a shame because I tried calling you back a few times when you called to try and resolve this. This is the very 1st time I heard we were being accused of taking a drill, over 1.5 years later....hmmm I am sorry you feel like we stole from you and didn't do as promised. I am 99% sure no one stole your drill but again its way too much time has passed to even investigate. What i explained about the concrete anchors, was the lead anchors do pull out on occasion from the pavers because there is really nothing for the anchor to hold onto, its not abuse or neglect, its just the way someone else installed the shutters when home was built. The lead anchors are not expensive to replace however they are also not the greatest part for the job. Anyone that has ever worked with these types of anchors would know they suck. I also tried to call you few times like you asked and we played phone tag and never spoke about this. Again I am sorry you feel like we are responsible for these anchors. I am sorry for letting you down and I am sure we are both grateful you now have automatic shutters. Wishing you the best Bob, Thank you for your time

• K

  Kai Shanks

  5.0

  They have taken care of our lawn for 3 years! Excellent job on weeding and putting down sod on entire yard after buying home.... weekly mowing weeding and gorgeous trimming of hedges for a reasonable fee... periodic trimming of palms. Periodic sprinkler maintenance..... removal of broken tree after hurricane Irma... transplanting palm.... they do it all well and very responsive to requests and emails. No complaints. Highly recommend!!!

More reviews (2)