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LocalLawnCare has sorted out relevant information of Peach State Turf Care, Inc. in Church, Carrollton, GA which runs in your neighborhood. Find out information of the lawn care service provider like opening hours, addresses, phone numbers.

Peach State Turf Care, Inc. in Church, Carrollton, GA | LocalLawnCare

They always let me know they are coming by text or phone call.  They genuinely make sure they do a good job and keep track of my services and supply me with a synopsis of what they're doing.  Plus, their professional service and chemicals cost less than what I could buy the chemicals for!  Can't go wrong - good folks.

My lawn has not ever looked better. It was more weeds than grass when I started treatments in February and full of bare spots but now it’s weed free and almost all the bare spots are fully repaired without any additional work. I did have some billing issues a couple of times which was easily repaired by speaking with the office by email and phone call. They have been quick to respond which I appreciate.

Called for estimate for future lawn care never got any information about the services.

Initial review:

Heavily damaged my lawn by carelessly applying a weed killer, and not offering acceptable customer care when the issue was raised.  Here's the sequence of events that led to destruction of approximately 35% of my Bermudagrass lawn.

Technician "Jeremy" applies a slow release fertilizer on 5/6 and my lawn looks great for an entire week. On 5/12 I receive a text from Jeremy/PSTC saying that someone would be out on 5/13 to treat weeds. 5/13 comes and goes, weeds are treated and note left. The note states that "some yellowing may be observed, but the lawn will recover".

No significant changes in the lawn are observed on 5/14, however the following day (temps in the upper 80s and humid) SIGNIFICANT yellowing is observed in multiple areas of the yard. With this being my first time using a lawn care service I attributed the yellowing as normal, but expected it to improve.  Two days later (5/16) after arriving home from work - shocked and very concerned about the yellowing/dying area douvling in size in two days I send Brandie a note with pics sharing my concerns. The next day she responds saying the pics indicated fertilizer burn due to a granular fertilizer being applied but not receiving adequate water, and stated that heavy watering would help green things back up.

I don't have an inground sprinkler system and a very large lot so I spent many ensuing nights hand-wartering the areas destroyed by PSTC, missing out on some very important events in my life

The grass that was impacted in these areas died, leaving my yard ugly for weeks.

Calling this experience disappointing is a huge understatement. Particularly disappointing was the lack of urgency or sense of impact on the customer. I expected far better given the online reviews and neighbors in my community who use them. The fact that NONE of neighbors have had to water their fertilizer in and don't have the bad/dead areas that I do basically proves negligence . In fact the other PTSC-treated  lawns in our neighborhood look immaculate- again, all but proving negligence on their part.

UPDATE: 7/10/2019

It's been a couple of months since the mishap, and my lawn has recovered.  The yellowed Bermudagrass died (did not recover), but a combination of rain, hot summer sunshine, and nature of the grass (spreads laterally) filled in the dead areas over time.

The owner (Wesley Wilborn) reached out to me after reading my review, and has been very resilient in making things right. He acknowledged the issue was what I said it was (over-use of weed killer), said it wasn't handled to his company's standards, and extended some generous treatment offers to make up for the it.

I shared with Mr. Wilborn that companies are measured by three things: 1) the quality of their product(s)/service(s), 2) pricing, and 3) customer care.  The first two attracts customers; over time the third retains them.

Through our conversations he's shown the level of customer care that meets my expectations. So, I'm revising my review and raising it a couple of stars (to three stars ***) because of his response and generous offers.

With a promise by PTSC to be more cautious in the future, and for the unfortunate outcome in May to NEVER happen again, I've resumed  service with PTSC to see if they can keep my lawn in the fantastic condition it now is in.  Because prior to the week killer fiasco my lawn was stellar.

I'm nervously optimistic, and will provide another update in a couple of months.

12/23/19 season-end follow-up

PSTC eventually regained my confidence as a customer through Wesley’s persistence in righting a bad situation to the best of his ability, extending a generous offer of follow-up treatments at no-cost.

I realize that my experience is the exception with these guys, however that doesn’t discount the fact that it did happen. But rest assured that you’ll be taken care of if you do. I believe they’ve adjusted internal protocols to improve response in cases like min. Reach out to the owner if needed and he’ll make things right

Absolute professionals. Very knowledgeable and helped me g err t Yard of the Month

I've had other lawn care companies, and Peach State is by far the best. Very polite. Good prices. Fast service.

Great service - Glad I  switched from TruGreen to Peach State Turf Care.

Prompt service and they always call before coming so I can put my dogs inside

Peach State Turf Care, Inc.
Church, Carrollton, GA

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Peach State Turf Care, Inc. Reviews

4.5 stars based on 24 reviews

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