Outerland
Nicoletta's, Mashpee, MA

Outerland Reviews

4 stars based on 9 reviews

Featured Comments:

• M

  Meliadoul

  1.0

  If you are looking for a landscaping company who will actually call you back when you are trying to give them business, don't waste your time with this company. I have called approximately 7-8 times and even set up an appointment and spoke to a foreman who came to my house to look at the proposed work, then didn't get a response back from him either. I know things can fall through the cracks and we are all human, so I called and talked to the receptionist three more times after this foreman supposedly went to my house. She said each time she would call him and he would call me back but I never received a phone call, or voicemail. I think after that many attempts at that point its just a warning that either they have more business that they can handle - which if thats the case good for them - but that should be communicated to the potential customer so they can decide if they still want to deal with them. Hopefully they can figure this out.

• A

  A

  1.0

  Very poor quality work from unexperienced workers who are disinterested in their jobs. The let weeds grow so long they look like small trees and they damage lawns by letting untrained people use the mowers. They even direct the leaf blower towards the house and blow debris all onto the exterior walls. I know we're short on workers this summer, but if they're hiring people that can't figure out how to use a leaf blower it may be time for new management.The result: Your yard looks like you hired a neighborhood kid after leaving it unattended for awhile.

  ---

  Response from the owner

  A, Can you please provide some additional contact information, so that we can reach out and discuss this? Our team at Outerland is committed to delivering an exceptional level of service. Based on your response, we have fallen short of that goal. We're looking forward to learning more and wanted to take moment to thank you for taking the time to help us grow with your honest and candid feedback. -Jamie

• C

  Claire Storrs

  5.0

  WOW is all I can say. Outerland did such a fantastic job with our yard, and their attention to detail was incredible. We were so impressed by how much the "little things" could make a big difference when done as well as the more noticeable things. And they were so responsive and easy to communicate with, which made the whole process easier and built an immediate trust in the crew. Customer for life!

  ---

  Response from the owner

  Wow, indeed! Thank you for the glowing review. We're so glad you've entrusted us with the care for your property. Our core values here at Outerland revolve around a dedication to delivering exceptional service and a high level of attention to detail, and it's always nice to hear when our customers recognize the hard work our devoted team puts in. See you in the spring!

More reviews (2)