NaturaLawn of America
Church, Frederick, MD

NaturaLawn of America Reviews

3.8 stars based on 10 reviews

Featured Comments:

• C

  Charles Knapp

  1.0

  I used NaturaLawn of America this past season (2018), but I had several issues with their lawn treatment service, i.e. my lawn did not look as though it had been treated for weeds, etc. When it was time for lawn aeration, although I requested the service when I first setup a program, I had to call NaturaLawn of America, who told me I was not on the aeration list although they could see where I made the request and was given a price. They had to “squeeze” me into their schedule. The aeration team consisted of young men who seemed inexperience and who drove a truck into my lawn. Apparently they didn’t think anyone was home, but when we came out of the house and confronted the service staff, they didn’t think it was a big deal saying, we are going to aerate anyway. Later we found out they had aerated and overseed one of our flower beds. I had a weak moment and decided to give Naturalawns a second chance this year (2019). They came out and treated the lawn. My lawn is covered with perennial weeds that were not controlled/killed from the prior year. There are also huge clumps of crabgrass that they didn’t spray to kill this year. I called NaturaLawn four days ago and left a message in their “not satisfied with your lawn” voicemail box. “No one returned the call”. I then called another NaturaLawn number and spoke to a customer service staff member who acknowledge that they could see that I had called according to their phone message log. I was told that they would leave a message for the local NaturaLawn management to call me. “No one has called”. I am completely done with NaturaLawn of America. By looking at my lawn, I am embarrassed to tell anyone that I paid for a lawn service. My neighbor takes care of his own lawn, i.e. thick, green, no weeds, etc. Mine looks like unattended farm land: “Very Natural”, weeds and all. In the past I have used Lawn Doctor, Lawn Wrangler and Blade of Green. I would rank them in that order. I’m going back to Lawn Doctor or Lawn Wrangler.

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  Response from the owner

  Charles, We are sorry your experience with us has not been to your satisfaction. We understand your frustration, and would like to get to the bottom of this and make it right. Can you email our corporate office at [email protected] with your customer information? Thank you.

• K

  Karen Jones

  5.0

  Naturalawn has been a company of their word. After our first treatment, we felt the lawn didn’t look any different than before they treated it. We called them and expressed our concerns and they were out the next day. Our lawn is now looking like the lawn they promised. Additionally, everyone should try their tick and mosquito treatment it has allowed us to finally enjoy our backyard. Thank you Naturalawn for an awesome job in the care of our lawn.

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  Response from the owner

  Karen, we appreciate your review. We strive to provide our customers with service as superb as the lawns we create. It makes us glad to know our services can help you enjoy your backyard fully. Thank you for being a customer.

• m

  marjorie kenemuth

  5.0

  LEROY just fertilized our lawn.We just signed up with Natural Lawn bc our beautiful grass is now overrun with Bermuda Grass and other invasive grasses. Leroy took time to answer our questions and remind us of the upcoming treatments NL will be doing in October.

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  Response from the owner

  Marjorie. Thank you for writing us a review. We want to welcome you to the extended NaturaLawn of America family. Feel free to contact us with questions or concerns. We are looking forward to giving you a strong, healthy lawn without the excess chemicals.

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