NaturaLawn of America
Commonwealth, East Dundee, IL

NaturaLawn of America Reviews

4.7 stars based on 41 reviews

Featured Comments:

• D

  D Keller

  1.0

  McHenry County-Same HORRIBLE experience as other reviewers. Do NOT use this company. Previous owner Jeremy was attentive, and understood about lawns and service. Not the case anymore. Contacted and found out there was a new owner. They performed 6 time service, and I ended up getting grubs from my neighbor, whom also uses their service. Increasingly deteriorating lawn were ignored for my lawn and neighbors. I called and the new owner bashed the previous owner, and never even offered to come and look at the lawn. I explained I had received a notice (September) that I needed a $100 treatment for grubs. My neighbor who has their service called in June and explained his brown lawn was a concern. The guy stated it was fine. Several months later, half of his front lawn is brown, and now part of my front lawn is brown. So whatever it was-grubs or fungus, now ruined my lawn. Then, they called me this past month to get service again. Seriously? Did you even look at the records, or remember our discussion. No, I have found another service to care for our lawn naturally. As other said, they applied fertilizer when grass was already dormant and ground frozen--useless. Had many conversations with them about correcting the timing of their applications--all conversations went ignored. Find another service-we miss Tyler, the previous owner who truly cared. Important note-we had their service over 5 years! Neighbors also quit their service. And the grub service they offered was in October! Lawn was already dormant. Liars!

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  Response from the owner

  D, we are sorry our partnership with you did not work out. Our records indicate we notified you of grub activity on your property and you opted not to receive treatment. This information was also provided on your service notes when our technicians visited your property. You also indicated to us you were not wanting to water your lawn regularly, so we recommended you cut it at a higher length to prevent disease and weakening your lawn. We always strive to provide our customers with honest service and great results and try to rectify when we drop the ball. We wish you and your lawn well.

• J

  J Ham

  5.0

  The team is great... from customer service, to the applicators. They are extremely professional and our lawn looks fantastic. I gasp when I am walking through our neighborhood and spell the other lawns with the horrible spray application. The annual contract isn't cheap... you just have to decide what things in life you pay more for.

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  Response from the owner

  J, we appreciate your feedback and 5-star review. Thank you for letting us know our team is delivering excellent customer service at every level of interaction with us. Our approach to lawn care is to provide our customers safer lawns that work with nature and not against it. We are firm believers in the value behind what we offer our customers and with us customers get more than they are paying for! Thank you for choosing NaturaLawn of America.

• V

  Victoria Tabbert

  5.0

  We have been using NaturaLawn of America for the past several years and we are impressed with how great our lawn looks. This past summer we had some bad patches and the technician noticed and suggested that he treat them in a slightly different way then the rest of the lawn and the problem was solved! Anytime that I have had to contact them, either rescheduling or questions the customer service is excellent. This is a great company to do business with!

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  Response from the owner

  Victoria, Thank you for the 5-star review and kind words. We are glad to know that you have been with us for some time now! We take pride in providing our customers with service as superior as the lawns we create. Thank you for choosing NaturaLawn of America!

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