Moseleys Lawn Care
Harding, Muskegon, MI

Moseleys Lawn Care Reviews

3.5 stars based on 12 reviews

Featured Comments:

• J

  Jay Gee

  1.0

  I’ve never regretted a choice in service more than going with this company. The owner told me he will come out that day for an estimate but his granddaughter came the next day when I wasn’t expecting anyone. They quoted me a price which was very low I will say but when they came back to do the work days later they quoted a higher price. Then for the next 3 hours I heard profanity screamed extremely loud echoing through the neighborhood coming from my house from one of the employees. Then they knocked on my door and said they would come back to finish the work. I paid them against my better instincts and sure enough, they never came back. I honestly thought about contacting the department of licensing and regulatory affairs to let them know this company is charging for services not rendered but it is not worth the hassle. I guess you get what you pay for. Sorry I have no wish to contact your company again. I am just letting others know of my experience because I wish I would have had an idea of what to expect. To respond to your response, the main thing you can do is be professional when doing the job. The profanity was embarrassing for me to have that coming from my property. My neighbors complained to me afterwards. I probably wouldn’t be leaving any review if it wasn’t for that. Also, the main thing I wanted done was my hedges trimmed which wasn’t done at all. Also, this complaint is from services done in late October so the dumps were free at the time. I just waited until I was sure you weren’t coming back and after I did the work myself to leave a review. As I said I considered doing more but have calmed down since. As far as the quote, I had no problem waiting a day or even a week for someone to come out, I just wanted a heads up. If the owner wasn’t coming that day then he should have said so and when someone else was on their way I should have gotten a heads up, at least to make sure I was home. Finally there were 9 bags worth of leaves along the fences of the property when I finished the job myself. Don’t get me wrong, there are an insane amount of leaves that fall in this neighborhood and it is a big job. I expected to pay much more. My suggestion would be to quote a fair price range from the beginning that covers your time so you can do the job as if all clients are expecting a perfect job. Then after you finish you can decide if the charge will be on the high or low end of the quoted price range. I would have rather overpaid for a great job then underpay and still have to get out there myself. I was paying because I didn’t have time to do the work myself and having to do the work I did had consequences to my grades. I really hope your grandpa’s health improves and I hope u take my advice to improve your professionalism and not take it as an insult. I think it’s great you are a family business but if your not professional it just comes off as a hustle more than a business. You will make more money too if you quote more accurately and that with professionalism (maybe company uniforms like shirts with a logo and being mindful of your language) you will see your profits increase every year I guarantee it. Good luck I mean it

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  Response from the owner

  Thanks for the review, could you contact us and let us know what job did not get finished? The reason you got charged more the second time is because our rates for small yards is 60 an hour and we where there for 1 and a half hours thats $90 which is where the price came from it was also a final cleanup and you have to take into consideration that with the time of year it is most dumps are closed meaning we have to pay to dump the leaves from the customer's yard. the boss has health issues which would be why the granddaughter did the estimate usually its me ( the grandson) but I was at my other job the day if the estimate sorry you where not satisfied with the service any recommendations on what we can do better are happily accepted. Merry Christmas enjoy your holiday🙂

• S

  Scott Thielbar

  1.0

  I gave them many chances to get it right, but I always had to point out spots they missed or didn't do altogether. Then the old man would argue with me and ask for more money to do what they should have done in the first place. See the pics of their trim job, and all the grass clippings they left in my parking lot this week. Look at their reviews, most of their positive reviews are from their family or people that work for them.

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  Response from the owner

  I'm sorry about your experience. The reason you got charged more is because when we did your estimate you strictly told us you wanted your business on Apple done and your rental house that is next to your personal house that you live in and every week you would have us do the hill behind the house you live in and the rental house the agreement we originally had is that we would do the rental and business and you would do your own house, therefor since you wanted parts of the other house done of course you'll get charged for it. Again sorry about your experience we win some and we lose some we can't please everyone. Have a great day

• S

  Shannon Moseley

  5.0

  Moseleys lawn care is amazing and has amazing people working for them.

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