Milton Rental & Sales Center Inc.
Nancy, Milton, VT

Milton Rental & Sales Center Inc. Reviews

3.4 stars based on 29 reviews

Featured Comments:

• G

  Green Mountain Marine Services

  1.0

  Brought a pump in needing a new shaft seal. After having the pump for 4+ months they said they couldn’t fix it and charged me $1300 for “all their labor” When we picked the pump up it was in pieces! Literally everything taken apart. They also put a new fuel water separator on. Which I never asked for at the low price of 230$ I could understand charging for parts that were relevant to the issue I asked them to fix. But they did 100’s of dollars or “repairs” that I didn’t ask for and didn’t fix what I brought it in for!

• J

  Jay Dubs

  1.0

  Let’s start with the good.  They had my snow blower back to me in 4 days.  They assisted my wife with loading it, from the loading dock into the truck when she went to pick it up. They are listed as a Cub Cadet authorized service center, and closest to my home, about 30 minutes away.  I called the store on the phone to ask about warranty work.  They advised I can drop it off.  When I arrived, I reiterated that my snow blower was about a year old and should be covered under warranty.  The gentleman at the counter advised that since I didn’t purchase the product from their store, he arrogantly stated that they wouldn’t honor the warrant.  When I questioned it, he said they don’t have to honor the warranty if they don’t want to.  Both, due to being during a VT winter, and not wanting to waste the 1 hr round trip, I reluctantly left it with him. My snow blower has been breaking 2-3+ shear pins with each use.  In addition, the auger appears to run at high speed, yet when encountering any significant volume of snow, it is unable to handle it and frequently clogs.  $86 later and a new belt (which I easily could have replaced myself but know there is something both additionally and significantly wrong with it), they claimed it was complete.  Even though they changed the auger belt, they didn’t bother cleaning the pulley’s or tensioner. Both of which are caked up with fibers (which I assume are from the previous belt), and burnt rubber.  The problem, as I anticipated, still exists. I recently moved here onto my first property with acreage.  There is a lot of equipment that I will be needing to both purchase and/or rent.  Needless to say, they lost a future customer due to their poor attitude, shoddy work, and garbage policy of not doing warranty work on equipment purchased elsewhere.

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  Response from the owner

  Jason, sorry you were not happy with your service here. Unfortunately our policy on service was put in place to take care of our customers first and if we took all of the other warranty work in then we would not be able to keep up once spring hits. With your machine, The auger is supposed to spin at a high speed and the way it was adjusted it would be prone to picking up debris and breaking shear pins, the belt was burn and over tightened. The warranty would only have covered manufacturer defects or flaws, not problems due to adjustments. As you can see with prior reviews our customers have traditionally been very happy, but the others have been similar cases to this where there is some frustration finding a service center for online and box store warranty.

• R

  Robert Schwartz

  1.0

  In our experience, very good at selling, but very poor at standing behind their equipment. We purchased a Cub Cadet mower and had problems with the belt breaking from the first days and they would not take the lemon back. Not only that - through the years of trying to keep the (riding) mower running we have gone through over a dozen belts and repairs to the mower that we originally paid $3500.00 for. Milton Rental did not offer to compensate us for one belt or repair. We reached a point of absurdity recently when they did service on the mower (0ver $800) and then the belt broke within 20 minutes of use. When we asked them to take it back and repair it they now want $350 to get the mower back to us. We have asked to speak with someone at the company who could consider our situation and spoke to Todd - who was professional and polite - but never did anything to help solve the problem. We have been very disappointed with Milton Rental and Sales so many times. We do not recommend them.

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