McFarlanes' Retail & Service Center
Carolina, Sauk City, WI

McFarlanes' Retail & Service Center Reviews

4.7 stars based on 254 reviews

Featured Comments:

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  Casey K

  5.0

  Recently bought a used Massey Ferguson tractor here. Had a minor issue with temperature gauge after receiving. Bill in sales arranged for issue to be taken care of with no hesitation. Happy to see exceptional customer service still exists in some places.

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  Response from the owner

  Thanks so much for your kind words and encouragement. I have passed it along to Bill and our General Managers. These days the negative comments seem to hit so much harder than before the pandemic. I suppose because everyone is so tired. But your comments are the antidote we all need. Thanks so much for taking the time to thank us for what we try to do everyday.

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  Daniel Faccin

  1.0

  Bought a john deere x485 from these people and when I got it home it wouldn't start. Was told they had books on it before I bought it and now no books, Troy said I guess it had issues we weren't aware of. Was told one of their mechanics had traded it in and it was in good shape, we traveled 300 miles to get this thing and now have a paperweight. The local John Deere dealer says they can't even look at it for about two weeks. Be aware if you buy used from them as they don't care about the customer.

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  Response from the owner

  I wanted to let you know that I talked with John Bachhuber (our General Manager) and he has told me that you should feel free to call him at 608-963-7846 and he will attempt to help you figure out the problem over the phone. If you are able to do Facetime on your phone it should be even easier to diagnose the issue with your equipment. Please call him at your earliest convenience so that we can try to rectify the situation. It has everyone here stymied because their recollection is that it started multiple times while you were here and in fact you were able to drive it onto a trailer to take it home. So John is hopeful that it could be something simple like a wire coming loose. Thanks for the opportunity to help make this right.

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  Janeta Doede

  5.0

  They do a great job with your car tune-ups oil changes whatever is wrong they fix they do a great job and a great place to shop for gardening for house home items carpet cleaning machines everything so it's a really great place

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