Massey Services GreenUp Lawn
Jefferson, Brooksville, FL

Massey Services GreenUp Lawn Reviews

3 stars based on 8 reviews

Featured Comments:

• A

  Anita Taylor

  1.0

  Two weeks ago I gave Massey a 50% deposit to re-sod my front yard and have yet to receive a call from them in regards to a schedule. Today I called and was promised a return call today. When I didn’t get the return call I called back and was given nothing but excuses as to why I didn’t get the promised return call and also why no one can tell me when Massey is scheduled to re-sod my yard. I’ve talked with a total of 5 Massey employees and not one has apologized for their poor communication. Wow! How does a company the size of Massey get away with such horrible customer service???

• J

  Joe Richard

  5.0

  Over my time in Brooksville, I have had my lawn cared for by a number of Lawn Care Companies, including Massey. when Stan Clark was promoted to a supervisory position, I became increasingly unhappy with Massey and moved to another company. I was unhappy with other services as well and was beginning to shop around for a new provider. During that time, I received a call from Stan Clark informing me that he was returning to his technician position. I was thrilled. I asked him to stop by, review my property and work up a price for service. I was willing to sign up as long as he assured me that he would handle my account. He confirmed that he would be my technician. I switched back to Massey as soon as he left my home. Stan is an outstanding technician. He calls before his appointment to let me know when he is coming and always arrives on time. He completes his work efficiently and with out Question. He is always willing to answer any questions I have as well as make suggestions to remedy issues with my lawn. He is polite and respectful at all times. He conducts himself in a very professional manner. He is an asset to your company and should be commended for his work, his level of customer satisfaction and his positive attitude when interacting with his customers. I am a Massey customer only because of Stan Clark. Joseph Richard

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  Response from the owner

  Mr Joseph, Thank you so much for your kind words and sharing them with a 5 star Google review. We truly appreciate your business and are pleased Stan has far exceeded your expectations. I have forwarded this post to our Executive VP/COO in our corporate office as well as the West Central Regional Manager. This will assure Stan will get the recognition he deserves. Thank you, enjoy your day! Rae Lee, Customer Care

• M

  Mark Murphy

  1.0

  I recommend NEVER using this company, I contracted for 1 year of service, the lawn looked worse when the year came to an end, then they come and do an additional treatment, unauthorized, not contracted, and keep sending me a bill. Countless calls, hours on the phone, I was told it was fixed, yet, I am still getting a bill for service not ordered. Do not trust people who do business this way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They will harass you.

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