Massey Services GreenUp Lawn
Michigan, Kissimmee, FL

Massey Services GreenUp Lawn Reviews

3 stars based on 7 reviews

Featured Comments:

• Z

  Z R

  1.0

  Extremely frustrating and poor services. I've been trying to reach their on-call personnel through the answering services. Three attempts and almost an hour and a half and all they can do is leave voicemails because of no answer.  Sure,  that person is probably working on another property right? They called the back up,  the manager, and no answer either.  It took over a month for them to come and ATTEMPT to repair 'low pressures,' with no success.  They were supposed to return the following day but there was no return or calls either.  Instead,  I am left with a new leak, a flood in my yard, and no one available to even assess the problem.  I did not have this problem prior to their attempt to 'fix my system.'  I paid for service and instead have a new problem.  I pay for 3 different services with Massey, sprinkler/ irrigation service is fairly new for me. But frankly, I have had challenges with all the services,  more so in the past couple of months and have to wonder what's going on.

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  Response from the owner

  Thank you so much for bringing this to our attention. We are extremely sorry to hear about your unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Please email [email protected], and mention this review. Once again, our apologies. Thank you, we look forward to your email.

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  Pat Wilson

  5.0

  I had problems with a Massey Irrigation repair, Aurelia sent Terry Keyzer. He was knowledgeable and honest. The problem was a loose wire in the controller panel. Terry also explained that the problem that I was having with my tree was because I was using RoundUp 365 too near the tree I was worried about. Terry has restored my faith in Massey Services. I will continue to use them in the future. Thank you to Terry.

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  Response from the owner

  Ms. Wilson, Thank you for your 5 star rating and compliment. It is our pleasure to serve and assist you. We will ensure Terry is recognized through our Employee Recognition Program. Thank you again and have a fantastic day !!!

• R

  Rolando Alvarado

  5.0

  (Translated by Google) Excellent attention, the people who work there are very attentive and polite! 👏👍 (Original) Excelente atención, la gente que labora allí es muy atenta y educada! 👏👍

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