Massey Services GreenUp Lawn
Jr, Tampa, FL

Massey Services GreenUp Lawn Reviews

2.6 stars based on 10 reviews

Featured Comments:

• D

  David Torelli

  2.0

  The service provided is not what we were told we would receive by the salesman. The flowers around our palm tree and the perimeter of our ornamental grass areas were killed twice. Told the service repasentive the first time, said they would ensure it would not happen again. However, the service we received this month the technician still continued to spray close to these areas. Killing these areas again. Called several times to speak to a manager, told they would call us back...waited several day for a return call. In the process of cancelling the landscape service agreement.

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  Response from the owner

  Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.

• L

  Loran Jarrett

  1.0

  Our lawn has had a fertilizing company for about four years. The first three years were not Massey. The past year has been Massey. In this past year, the quality of our yard has deteriorated immensely. When we transition to Massey, it did not have many weeds or patches of the yard with Chinch bugs. Currently our yard looks absolutely horrible! I had them come out to see if they could make it right and basically they told us to water the yard more. We are watering the yard the most that we can given the county restrictions. Nothing has changed over the last four years except for the company that we chose to fertilize our yard. They had no solutions and were not particularly empathetic or flexible to help solve the problem that they had created. I do not recommend them at all and I am canceling services immediately. Choose a different company.

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  Response from the owner

  Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the West Florida region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.

• S

  Shannon Sherman

  1.0

  Terrible telephone customer service for potential new customer. Called Massey number listed on their website to get an estimate on lawn care services. After waiting 4 minutes on an automated loop, an operator finally answered the call, but then re-directed me to another extension where my call was on hold for another 4 minutes. When I finally spoke to a Massey representative the individual wanted to put me on another hold. When I responded that I would not wait long, the representative asked for a moment. After 20 seconds of waiting a moment, the representative asked how they could help me. I responded that I wanted to arrange an estimate on lawn care services. The representative pretended not to hear me and then abruptly disconnected my call.

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