Lowe's Home Improvement
Broadway, Hicksville, NY

Lowe's Home Improvement Reviews

4.2 stars based on 1375 reviews

Featured Comments:

• M

  Michael Timms

  1.0

  I contracted with Lowe's of Hicksville to install a kitchen and bathroom in early 2019, to find out several weeks later that the entire installation program was being shut down by corporate. At that point, communication between anybody completely broke down but I was already on the hook for having purchased the materials so the installation went forward. As installation commenced, the person who sold me the kitchen was terminated by Lowe's due to corporate restructuring, so he completely checked out of my project. Two years later and $35000 later, I have more problems than ever with my kitchen due to shoddy workmanship. The saddles on the laminate floor have all buckles and ripped, the grout in my tiles is all falling out, and the cabinetry is a mess. One cabinet in particular is completely crooked and none of the drawers on it glide shut as a result. Furthermore the knobs on it we're not installed in a level manner (one is offset from the other by 3/8" of an inch) and the failure to shim the cabinet from underneath has led to the entire stretch of cabinets sagging in the middle. You can also see that the installers left adhesive inside some of the cabinet drawers that I have not been able to get off no matter what substance I use. At the time I tried to fix some of these problems with the person who sold me the kitchen and later with corporate, but getting anybody on the phone was difficult enough in itself and I gave up. The most I ever got as far as a response was to have one of the project managers tell me "It's your kitchen now." What a nightmare - logistically and in terms of work quality. I hate my kitchen.

• A

  Alan Shum

  1.0

  I would give them 0 star if I could. Ordered 23 bags of mulch to last Sat to pick up but received an e-mail from Lowe’s saying my ordered has been picked up already. This is so ridiculous that I did not even show up. Called them 3 times and they just ignore me or saying manager is reviewing the security camera. No one ever called me back regarding the status after a week. Never order from the again online and you should be aware too!!!!!!! Another weird thing is I checked the order status over the phone and it says order being picked up on 1/1/2022 but my order is on 4/9/22.

• J

  Jason Lazarus

  4.0

  Clean and we'll organized but missing a lot of tile available. Impossible to buy enough to do a shower when they only have 2-3 boxes of each. I could swear they used to have a larger selection years ago.

More reviews (2)