Lowe's Home Improvement
Caroline, Atlanta, GA

Lowe's Home Improvement Reviews

3.5 stars based on 2154 reviews

Featured Comments:

• M

  Megan Triplett

  1.0

  Well this used to be a decent lowes. I went in today and I had to ask 6 people for help before I finally was pointed in the right direction. The one lady at the home decor desk was super rude and refused to help me. No one in there looked like they could even hang up a picture frame on their own, let alone talk to pros and consumers about project needs. After being sent in circles, I finally walked through the plant aisle hoping for a little speck of happiness just to find the literal saddest looking plants I’ve ever seen come through this store. After 3 years of shopping here, I guess I gotta make the longer drive up to Home Depot.

• B

  Bryan W. Nonni

  1.0

  We were sold $10,000 worth of new windows. We pre-paid for them and had a scheduled delivery date for 6 months later. On the delivery date, we receive a call that the delivery will not be happening because the windows were destroyed in the warehouse as a result of an accident. The "accident" was a large forklift-type machine hitting a sprinkler head in the roof and flooding the warehouse. We are not sure how water would ruin $10,000 worth of windows resulting in them being unable to be delivered. We came to find out that the person who took our order retired and no longer works for that store. It is our belief this person sold us the "windows" because he was retiring soon, could take a nice commission on the sale and did not have to deal with the consequences if something went wrong with the order. I will never in my life again order from or shop with Lowe's. I will actively dissuade everyone I know from using Lowe's, shopping at their stores or ordering products online. This situation is pathetic and Lowe's corporate should be ashamed of how poorly they hire, how poorly their stores are run and how poorly they run their company overall.

• A

  Ali Nuckles

  1.0

  TLDR - lowes failed to deliver all the parts of my shower kit and have two failed deliveries and are now giving me the run around. I ordered a shower kit online to be delivered from this store. It included shower walls and a shower door. The door was not delivered which we found out after we opened all the boxes. Call corporate. Said the store would reach out in 48 hours. Nothing. I called the store on 1/27. The woman I spoke to said that they had the box there and they would deliver it 1/28. The delivery team calls me that day saying they are scheduled for a pick up. But it was supposed to be a delivery. Call the store again. They said oops. Didn’t read the full slip. We will deliver it Monday 1/31. Never get a call to confirm my window. Never get a call from the delivery team. The woman tells me she can’t help me because I didn’t get the names of the previous people I spoke with. She said a manager would call me back. It’s been 24 hours and I’ve heard nothing. Called. 30 minutes on hold no answer. Call corporate and they tell me to wait 24 hours for the store to reach out. It’s now been 7 days since I started this complaint (there is also an issue with my flooring being delivered). After reading other reviews it seems that your customer service has gone down hill. I am extremely displeased with all that’s happened and that my emergency bathroom renovation has been stalled for several weeks. Postponing the use of our bathroom. And that I have had to rearrange my schedule multiple times to accommodate their screw ups.

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