Lowe's Home Improvement
Rochambeau, Williamsburg, VA

Lowe's Home Improvement Reviews

4 stars based on 1228 reviews

Featured Comments:

• A

  Angela Morris (Αγγελική)

  4.0

  Thank you Todd and Wendell. Great store. Anything for home improvement you will find it there. Huge garden department. The best service possible.

• M

  Mustafa Ugurlu

  1.0

  I was waiting with another customer at the paint desk for a long time. Obviously the associate of the desk came and stared us and boldly said that we had to wait to get any paint at least half an hour. He wore his jacked and went. And nobody showed. It was 2 pm on 2/15/2022.

• R

  Rocco DeLauri Sr.

  1.0

  Wish I could give a zero! Horrible customer service. I've tried to reach Lori who I was told was the general manager, left messages, etc. with no reply. I'm patient in writing this because my experience was 3 months ago and I wanted to give the GM time to help to no avail. Connie who works in returns is the rudest customer service person ever encountered. I was delivered bad wood for a fence from another store, they stopped stocking it. Lowes corporate told me I could EXCHANGE it at any Lowes that had it. I had to drive over an hour one way to get to this Lowes. It should have been an even exchange. Connie charged me $82 over what I had paid for the exact same pieces of wood. I had paid for delivery also so me having to drive over 2 hours roundtrip added insult to injury. Connie wouldn't listen to me at all and she identified herself to me as the GM when I asked to speak to the GM. I found out from a cash register girl later it was a Lori. Just a bad experience. Sad the GM here is not ever available!

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