Lowe's Garden Center
Augustine, Valdosta, GA

Lowe's Garden Center Reviews

4.1 stars based on 1235 reviews

Featured Comments:

• M

  Maite Martin

  5.0

  FLETCHER = Outstanding Associate!!! In the last few months, the customer service was appalling at this location to say the least. I think most employees felt as miserable as the customers did shopping here. But today, Fletcher, in the lumber department, really just gave our family the best customer service we’ve had in a long time. I have NEVER shopped here and had an employee so knowledgeable, helpful, refreshing, kind, and personable. Every step of the way on our shopping experience, Fletcher was there to answer questions, give advice, and even helped us load our materials! (Which we haven’t had anyone do in a while due to staff being unavailable). I sincerely hope that this message reaches someone that can appreciate his dedication to customers and recognizes his outstanding service today. I am extremely great full for his service to us in store, and for serving his country. It is not easy to find excellent service these days, and I know because I work in the service industry as well. I truly wish a person like Fletcher was in every department, smiling, caring, good looking (lol), and just a pleasure to have around. What an asset to your company, I really hope his value is recognized and he is compensated accordingly, and his dedication to the customers acknowledged. He is in short, amazing.

• M

  Mike Swicegood

  1.0

  Yep, in a foul spot this evening. What has happened to customer service? Or work ethics? I am astounded when I actually find an item in the correct bin/shelf, Aisle for that matter. Rare that an employee is able to provide assistance, the typing begins followed by incorrect information or the line I hear often, "if it's not in the bin we are out of stock.". So, all 20 of the three inch widgets over in the two inch bin are also out of stock?" Maybe my time has in fact passed, and this is the norm now. But when I see groups of employees in the same spot talking from the time I entered the store to the point when I am performing self checkout that will not read the code, it makes me wonder how the big stores are going to stay afloat. Merchandise stacked in the aisles leaving just enough that a cart won't squeeze through, rolling ladders always parked in front of the shelf where the elusive part is finally found. I think it is that the consumer has little choice, the big stores shut down mom and pops, demand is still prevalent, the consumer continues to purchase. Sad.

• P

  PSHADY5.0

  1.0

  There is a major issue with your companies process of getting a water heater paid for and installed. I filled out the form on your website to be contacted regarding my project. NOONE ever called me to set this up. I had to call them! And they said they didn't even see my request in the system. There is no communication from the store or contractors to make sure Lowe's customers are getting the service they need. Don't offer installation if Lowe's has no way of tracking what third party has contacted the customer or not. I've been trying to order and pay for a new water heater with installation for well over 2 WEEKS. Lowe's lost another valuable customer who spends THOUSANDS in your store every year. Get it together!!! Now I'm a very happy Home Depot customer. They take care of me and actually want to help. Just go down the road to home depot and save yourself the heartache because they obviously could care less. Oh and a 30 minute wait time when calling the store? Are you serious? You guys absolutely STINK! Definitely a zero star out of 5. Strongly dislike this company after this. Despicable.

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