LKM Mowing and Landscaping
Eagle, Normal, IL

LKM Mowing and Landscaping Reviews

4.7 stars based on 87 reviews

Featured Comments:

• K

  K Barron

  5.0

  These guys are amazing. Put in a brick patio, landscaping and plants. The design was wonderful and we got exactly what we wanted. The guys that did the work we great. Cleaned up every night, swept all debris from the curb and even brought in our garbage cans the day we weren’t home. The were friendly and professional.

• L

  Lauren Dennewitz

  5.0

  We have been using LKM for about five years now. We signed up for their fertilizer program and have been very pleased. Not only are they on time, but they are always very kind and stop to chat with us and our girls (if we are home while they are there). LKM is an outstanding company with great employees. The salesmen in the office are very kind and friendly. If you are looking for someone to help you with your next outdoor project call LKM! You won’t be disappointed!!

• J

  Jeramie Bishop (Staxx & Packz)

  1.0

  I had the most terrible experience ever with this company and its sales rep Mr. Trevor Dennewitz. Trevor and I had set up a date for him to come and look at everything I was wanting for my landscape needs. The first thing that happened is he cancelled on our first appointment, which is fine, things happen and I get that. He wanted to set up another appointment, gave me a time and day and I said yes that would be fine, he never acknowledged my email of agreeing to that time. I thought that was weird but still I was fine. May 27th at 2pm was the date we set. At 2:15pm I email Trevor asking him if he is still coming for our appointment? He said he was running behind but he was still coming. He arrives at 2:30pm, 30 minutes late and from the very beginning I could tell he didn't care about my business. I had done a full walk around my house and asked him about different items such as the rocks on the side of my driveway, the bushes in front of my house, a retainer wall in the front yard because of the slope and mud drainage during heavy rain like the past weekend. Trevor could care less, he snapped few photos and blabbered off possible costs, told me I really don't need anything different on the side of my driveway, just to dump some more rock on top of it. Things I asked for he basically told me I didn't need. As he was leaving I was completely confused as to what had just happened. I've never dealt with a business that didn't want business. I asked him so are you going to come up with a bid and email it or call? Trevor says yea he will get a bid to me that he was very busy but he would get one to me. Here we are 6/29/21, over a month later and no contact from Trevor. I would never use this business ever for anything. I'm not sure how someone isn't following up with his appointments and making sure things are getting done. Terrible experience.

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  Response from the owner

  Hi Jeramie, thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our customers to ensure we are doing a great job. As you shared in your review, this was not the case for you and for this, we deeply apologize. We understand your disappointment in how you were treated by our sales representative and your experience to receive a quote. Our customers experience is our focus of business, and we are terribly sorry that your business seemed ignored and has caused you to have a terrible experience. Please know we would like to make this right for you and if you would like to chat further, we do hope you will give us another opportunity to earn your business. Thank you, again, for taking the time to share your honest thoughts with us. You have given us some valuable information and shown us where we need to improve.

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