Live Oak Pest Control, Inc.
129, Mcalpin, FL

Live Oak Pest Control, Inc. Reviews

4.4 stars based on 99 reviews

Featured Comments:

• L

  LeLand Crawford

  1.0

  I had a contract with Live Oak Pest Control for 5 years from 2016-2021 for subterranean termite protection. My home is a mobile home built in the 70s that I have renovated extensively. When I signed the contract and had my initial inspection, I clarified with the inspector (Mr. Volz) that the condition of the crawl space would not be a problem for the service or contract, he assured me that it was not an issue. Due to age, there are a number of places where the fiberglass insulation has become loose and hangs down from the subfloor. It was this way when it was initially inspected and has remained unchanged for the duration of the contract. I have paid for my annual inspection every year without any issues ever being noted by the inspector. A different inspector, Mr. Snipes, inspected my home in 2019 and 2020. No recommendations were noted in 2019, but in 2020 suddenly the condition of the insulation was a contract/warranty voidable issue unless I had it removed/repaired within 60 days. When Wenn from the office called and explained this to me, I had a lengthy conversation with her about how the condition of the crawlspace had remained unchanged since the signing of the contract and was only now an issue. She was going to talk to her manager and get back to me. I did not hear from her again until the following year 2021 when she called to schedule my annual inspection. I asked if she had cleared that issue up with her manager from the year before and she asked if I had completed the (demanded) repairs to the crawlspace. I again explained that I was not correcting a contrived issue that had been around since the inception of the contract. She stated that my warranty/contract was voided and then sent me notice in the mail of such. I only give 2 stars over one because they seemed to do good work for the first 4 years. **UPDATE: I found termites. The treatment that they allegedly provided in 2016 was with Termidor, which is good for 10 years. How then, am I finding subterranean termites now 6 years later? There has been no digging, and none of the soil that was (supposedly) treated has been disturbed. Shady shady stuff. I am now of the opinion that they decided to back out of my contract when they found the termites. They have also neglected to address this with the BBB. Now I am escalating this to the FDACS. Please avoid this company.

  ---

  Response from the owner

  If you have not already, can you please give our office a call at (386) 362-3887 and speak to a supervisor, so we can investigate further and get down to the bottom of this?

• D

  Derek Schaefer (Skeeboe)

  5.0

  Friendly service, fair prices. Schedules can be approximate so there might be a fair about of discrepancy between scheduled time and actual time which can result in some waiting at home during the work day. Not a huge deal and might be universal with pest control, I'm not sure. Most importantly, no bugs in my house when there used to be palmetto roaches on the regular!

  ---

  Response from the owner

  We appreciate your business and review. Generally there is a 4-hour window in every pest control business but we try our best to be there within 2. Feel free to tell your Customer Service Representative you need a more accurate time if required or a call from your Pest Specialist when they're on route to your home. We try our very best to accommodate all situations.

• D

  Dwayne Harmon

  5.0

  Randy was awesome. He did a great job on the pest control service and was a pleasure to talk to.

  ---

  Response from the owner

  Thank you for taking the time to give us a review. We appreciate your business and will make sure Randy sees this too.

More reviews (7)